FedEx® Global Returns
FedEx® Global Returns
Simplified and speedy return shipments.
Simplified and speedy return shipments.
Simplified and speedy return shipments.
A smooth return journey
Sending a package back needs to be straightforward. That means providing clear, no-nonsense steps for your customers, which is precisely how we’ve designed FedEx® Global Returns.
Here’s what you can do with the service:
Link your returns to the original shipment
Customize your return label
Get expert guidance from our team
Manage your returns across 200+ countries and territories
Your return options
All the ways you can return a shipment are listed below. Take a look and see what can work for your business.
Include a pre-printed return label and/or commercial invoice in the box with your outbound shipment.
If it isn't used, you won’t be charged. Here’s how it works:
1. Include a return label and three return commercial invoices in the outbound shipment
2. Recipient requests a return
3. Recipient places the label and three commercial invoices in the plastic pouch
4. Recipient schedules a pickup or drops the package off at a FedEx location*
5. Package is returned to you
*Certain FedEx locations are operated by independent third parties in cooperation with FedEx
When the recipient has requested a return, you can email the documents to them. Here’s how it works:
1. Recipient requests a return
2. You generate a PDF label and email it to them
3. Recipient prints the label at home or a FedEx location*
4. Recipient schedules a pickup or drops the package off at a FedEx location
5. Package is returned to you
*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.
Please contact your local FedEx Customer Service for more details.
When the recipient has requested a return, you can email a link to the FedEx portal where they can generate and customize a return label themselves. Here’s how it works:
1. Recipient requests a return
2. You create the return label and documents and decide how much control your recipient has over the return by granting permissions
3. FedEx sends an email to the recipient with your shipment information and a link to access the return label page
4. Recipient fills in the necessary information on the return label page
5. Recipient prints the label at home or a FedEx location*
6. Recipient schedules a pickup or drops the package off at a FedEx location
7. Package is returned to you
*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.
Please contact local FedEx Customer Service for more details.
Keep customers coming back
A smooth online shopping experience is key to retaining customers. That means keeping the return process hassle-free and simple.
As well as FedEx Global Returns, here are a few ways to keep this process as smooth as possible – for you and your shoppers.
A vast global network of FedEx locations for drop-off
A handy guide outlining efficient e-commerce returns
Plenty of e-commerce solutions to help you reach more customers
Returns for Recipients
Got a package that needs to go back to FedEx?
Find out everything you need to know by clicking the link below.