Executive summary
Finding time-efficient growth hacks can help you boost revenue and stay competitive.
One tactic could be to build your content marketing to drive visitors to your website.
Customer reviews are a powerful tool to help grow sales.
Encourage customers to leave feedback and feature reviews on your website.
Automating processes can improve efficiency, which can help lead to growth.
And artificial intelligence tools like chatbots can help improve customer service and offer an additional sales channel.
Team up with similar businesses on marketing campaigns.
This can allow you to expand your customer base while building a useful network of like-minded business owners.
Keeping your business moving on an upward trajectory can be vital if you want to remain competitive – but finding ways to grow revenues is a persistent challenge.
Here are six time- and cost-efficient growth hacks that could help boost revenue in your business.
1
Be smart with content marketing
Research shows that content marketing can cost 62% less than traditional marketing, and generate as much as three times the number of leads.1 Getting started doesn’t have to be laborious or expensive, either. Simply using a call to action in all your social posts can help boost the number of clicks to your website.1 And if you can create a bank of engaging content on your website, it could help improve your search rankings and bring more customers to you.2
2
Encourage customer reviews
Positive reviews from other customers are a powerful tool that can help grow your business. One survey found that nearly two thirds of online shoppers read between one and six reviews of a product before deciding to purchase.3 Featuring reviews prominently on your website could help boost consumer trust and encourage sales – a Harvard Business School study found that an increase of one star to a restaurant’s Yelp rating led to an increase in revenue of 5-9%.4 HubSpot has a thorough guide to the different types of customer reviews and how you could use them in your business.
3
Use chatbots to interact with customers
Chatbots – artificial intelligence tools that communicate with customers or team members, typically by a messaging app – are becoming increasingly popular. Businesses can use them as part of their customer service, for answering customers’ queries around the clock, or even as another sales channel. Consumer retail spend via chatbots worldwide is predicted to reach $142bn in 2024, up from $2.8bn in 2019.5 Find out some more about using chatbots in your business here.
4
Automate processes where possible
Marketing automation, for example, has been shown to improve overall business productivity by as much as 20%.2 Some 69% of employees believe that automating business processes would reduce time wasted each week.6 Investing in tools to automate some of those repetitive tasks could help improve efficiency and free-up staff to work on other things – which could in turn help your business to grow.
"Consumer retail spend via chatbots worldwide is predicted to reach $142bn in 2024, up from $2.8bn in 20195"
5
Use retargeting ads
Consumers typically visit a website several times before committing to a purchase. Grocery and beauty consumers average around 2.5 site visits before reaching checkout, while shoppers of luxury products visit a website just over four times, on average, before they buy.7 You could consider using retargeting adverts, which are shown to previous visitors to your website on other websites that they visit. These tools can help your business to stay top-of-mind and can ultimately lead to more sales.
6
Send prompts after cart abandonment
Cart abandonment is a challenge for e-commerce businesses; one estimate puts the rate at more than 80%.8 The good news is that those potential customers can often be persuaded to complete the purchase – up to half will do so when prompted, according to Hubspot.9 An email prompt reminding customers of the item they were looking at with a simple call-to-action – such as an instruction to click on a link to visit your website – could help you capture some of those sales.
Three next steps to consider:
1. Set goals and measure progress
Identifying what you want to achieve with your growth hacks can help you implement the most effective tactics. Then consider breaking the overall target down into smaller, more achievable goals, as this can help keep you on track for success.10
2. Test and learn
Whatever growth hacking tactics you decide, consider taking a test and learn approach. By trying different content, tools or techniques, and reviewing your output at regular intervals, you can make incremental improvements that improve effectiveness.10
3. Take a multi-strategy approach
Implementing several tactics – instead of just one – could maximise your chances of growth. McKinsey recommends identifying several revenue drivers and applying best practice to each.11
Disclaimer: The information provided on this page does not constitute legal, tax, finance, accounting, or trade advice, but is designed to provide general information relating to business and commerce. The FedEx Small Business Hub content, information, and services are not a substitute for obtaining the advice of a competent professional, for example a licensed attorney, law firm, accountant, or financial adviser.
Sources
1. 7 growth hacks every small business should know | Entrepreneur.com, 2018 (D)
2. 8 proven small business growth hack strategies to try in 2022 | Appointy, 2021 K
3. How many reviews do you typically read before you make a decision to purchase? | Statista, 2021 (A)
4. Reviews, Reputation, and Revenue: The Case of Yelp.com | Harvard Business School, 2016 G
5. Chatbot market in 2022: Stats, trends, and companies in the growing AI chatbot industry | Business Insider, Feb 2022 (B)
6. How Automation Drives Business Growth | Axiom Q, 2021 L
7. Number of website visits prior to checkout in 2019, by vertical | Statista, 2020 –C
8. 10 cart abandonment statistics you need to know | Salecycle, 2021 H
9. The 11 Best Abandoned Cart Emails To Win Back Customers | Hubspot, 2019 J
10. Growth Hacking Strategies for Your Business | The Balance, 2019 E
11. Seven principles for achieving transformational growth | McKinsey, 2021 F
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