How can we help?
How can we help?
How can we help?
Sender FAQs
To get a quote for a specific package, use our Rate Tool.
- Make sure you have a valid FedEx account and a fedex.com User ID.Â
- Access our online shipping tool with your fedex.com User ID to prepare air waybills and commercial invoices.
- If you are a shipper, when you prepare your shipment you can enable the FedEx Delivery Manager service to allow your overseas customers to customize and change their delivery date and/or location at no extra cost. Once this is enabled, your customers will receive a notification via email and/or SMS and can request a change. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
- You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.Â
- Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.
*Terms and Conditions apply
Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes.
Estimated Duties and Taxes are based on invoice value, customs valuation & Incoterms® as per local customs rules.
- Go to FedEx Tracking, enter your 12-digit tracking number and click "Track"
- To learn more about how to track your shipment, visit FedEx Tracking Quick Help.Â
Can’t find what you’re looking for?
Contact us with one of these options.
Call us
Get in touch with our Customer Service for further enquiries about our services.
See phone numbers