How can I get an update on my claim?

You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us. 

You can also visit our Make a Claim for a Lost or Damaged Shipment in our New Customer Center for tips and steps on how to make a claim.

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Our team is online:
Mon – Fri: 08:00am – 5:00pm Saturday: 08:00– 12:00 noon
Sunday & Public Holidays : Closed


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