Frequently asked questions
All the information you need to help you ship.
Popular questions
Can I get updates on the status of my claim?
Yes, you can. If your claim is directly sent to FedEx through the claims form or raised with FedEx Customer Service, you will receive a confirmation email followed by regular updates on the status of your claim.
There is no update to my package on fedex.com. What should I do?
Packages in the FedEx system are scanned at various points between pickup and delivery.
How can I arrange or schedule a pickup?
To schedule a pickup online, you need to have a fedex.com User ID.
Where can I find my invoice?
You can log in to FedEx Billing Online using your fedex.com User ID to get a soft copy of your invoice, or you may contact us.
Why is my package stuck at customs?
Shipments are held to ensure they satisfy export or import customs regulations.