FedEx “Ship. Win. Celebrate!” Campaign - FAQ

Q1: What is the “Ship. Win. Celebrate!” campaign by FedEx Retail through Red Star Express retail stores?
The “Ship. Win. Celebrate!” campaign is an exciting initiative launched by FedEx in partnership with Red Star Express retail stores. The campaign is designed to reward both existing and new customers, especially small and medium-sized enterprises (SMEs), who frequently engage in international shipping. By shipping three international parcels within a three-month period, participants become eligible to win instant prizes as part of this engaging campaign.

Q2: Who is the target audience for the “Ship. Win. Celebrate!” campaign?
The campaign is aimed at various customer segments, including:
1. Existing Customers: Those who have been using FedEx services for their international shipping needs.
2. Walk-In Prospective Customers: Individuals or businesses who walk into Red Star Express retail stores and are interested in international shipping.

Q3: What is the main objective of the “Ship. Win. Celebrate!” campaign?
The primary goal of the campaign is to incentivize and reward customers who frequently ship internationally. By encouraging customers to ship at least three international parcels within a three-month period, FedEx aims to build customer loyalty, attract new business, and enhance its market presence.

Q4: How does the “Ship. Win. Celebrate!” campaign work?
Customers need to follow these simple steps to participate in the campaign:
1. Visit any participating Red Star Express retail store.
2. Ship a minimum of three international parcels within “Ship. Win. Celebrate!” campaign period.
3. Upon successfully meeting the shipping terms and conditions, customers will receive a prize.

Q5: What types of prizes can participants win?
Prizes will vary and may include promotional items, merchandise, or other exciting giveaways. The mechanics of the promo and the prize selection will be communicated via in-store point of sale material and staff members.

Q6: How will participants be informed if they have won a prize?
Winners will be notified immediately by one the Red Star Express store personal where they completed their shipments. They will then receive their instant prize then.

Q7: Can participants track their progress towards the three-shipment requirement?
Yes, participants can track their shipping progress by referring to their receipts or contacting the Red Star Express retail store where they made their shipments. Store staff will provide assistance in keeping track of shipments made within the campaign timeframe.

Q8: Is there a specific time period for the “Ship. Win. Celebrate!” campaign?
Yes, the campaign runs for a 4-month period. Participants must ship three international parcels within this timeframe to qualify for a prize.

Q9: Can participants continue to participate and win more than once?
Yes, participants can engage in the campaign multiple times. For each set of three international parcels shipped within the designated 4-month period, they will be eligible to win.

Q10: How can participants find out which Red Star Express retail stores are participating in the campaign?
The list of participating Red Star Express retail stores will be available on the Red Star Express website and can also be obtained by contacting Red Star Express customer service Center or participating stores. https://Red Starplc.com/find-alocation/

Q11: Where can participants find more information about the campaign’s terms and conditions?
Detailed terms and conditions of the campaign will be available at all participating Red Star Express retail stores and can be provided by store staff upon request.

Q12: How can participants provide feedback or address any issues related to the campaign?
Participants can contact Red Star Express customer service center through the provided channels to share feedback, ask questions, or address any issues related to the “Ship. Win. Celebrate!” campaign.

Q13: What if the same customer visits more than one store to send its package?
The waybill will be matched to the records and once it is established the customer has met the terms and conditions, the customer will be eligible for the prize.

Q14: What if the customer is an existing FedEx customer who has not traded for last 6 months?
An existing FedEx customer (active/inactive) is eligible for a prize, as long as they meet the terms and conditions of the campaign