FedEx Surround® monitoring and intervention suite
FedEx Surround® monitoring and intervention suite
Get next-level control and visibility of your shipments.
Contact your account representative to get started.
Get predictive insights. Make proactive decisions.
When you’re sending time-sensitive, life-saving, or other high-value goods, you need to be in control. And you need to be able to make proactive decisions to keep your business on track—and your customers coming back. Here’s how FedEx Surround offers all that and more.
Get near real-time data about your shipments, including predictive delay alerts.
Prioritize your most critical or time-sensitive shipments ahead of others in the FedEx network.
Manage your shipments and request intervention when you need to, or have FedEx experts do it proactively, 24/7.
Use weather alerts to make informed, proactive decisions and mitigate risk.
Keep customers informed about potential delays and make backup plans.
Reduce the time, money, and effort you spend manually tracking shipments.
Comparison guide*
- Global predictive insights for express and ground shipments1
- Weather advisories during shipment
- Customizable views and reports with notifications
All FedEx Surround Select features, plus:
- Shipment identifiers for priority handling
- 24/7 proactive monitoring and risk reporting
- In-network recovery
- Dedicated recovery and intervention teams at major FedEx hubs, ramps, stations2
All FedEx Surround Select and Preferred features, plus:
- Priority boarding and higher-priority handling
- Proactive intervention team
- Out-of-network recovery and expediting
- Proactive cold chain recovery
- In-network near real-time sensors
- Cellular- and GPS-enabled environmental sensor (where available) at your request for additional fees
You can also request quality assurance support with any tier.
Some features are only available when you’re shipping with a specific FedEx® service. For more details, see the following tier descriptions or contact your FedEx account representative.
FedEx Surround Select: Visibility and predictability
This tier lets you see and manage your shipments in one place. So you can keep your customers and employees updated about possible delays in advance, and make contingency plans when you need to.
FedEx global shipment visibility: Package-level insights show you where your shipments are in near real time.
Delay predictions: Know ahead of time when to expect delays so you can communicate and plan.
Weather advisories: See weather events that could affect shipments near their destinations.
Customizable views and reports: Get the information you need in the format that makes the most sense for your operations.
Want to know more? Contact your FedEx account representative.
FedEx Surround Preferred: Intervention and prioritization
With this level, you get all the features available through FedEx Surround Select, plus enhanced intervention, care and handling.
Proactive monitoring: A dedicated team of specialists monitors your at-risk shipments 24/7.
Package prioritization: Your shipments get priority treatment for handling and intervention when needed, based on your shipment monitoring and intervention service level and the product identifiers (including Healthcare Identifiers).
In-network intervention and recovery: We’ll act on specific shipments at your direction, including expediting, upgrading the service, changing the delivery address, reattempting delivery, returning the shipment to the sender, and other on-demand requests.
Healthcare identification, monitoring, and intervention: We’ll tag your healthcare shipments to allow for easier tracking, prioritizing, and intervention when needed.
Ready to get started? Contact your FedEx account representative.
FedEx Surround Premium: Top-tier, dedicated support
This tier gives you all the capabilities from FedEx Surround Select and FedEx Surround Preferred, plus priority boarding and the highest level of prioritization during handling and recovery. It also gives you even more proactive in-network and (where available) out-of-network intervention when needed, based on your preferences. We provide this hands-on support using sensor placement.
Priority boarding: Your FedEx shipments are loaded onto the aircraft or truck before non-Premium shipments. (Determined by handling code.)
Intervention out of network: In many cases, we can intervene using out-of-network agents when needed to complete deliveries as soon as possible.
Top-tier intervention support: Get 24/7 support from a proactive intervention team.
Proactive cold chain recovery: If your shipment is at risk of exceeding your specified temperature range, we’ll proactively replenish dry ice or gel packs and/or use cold storage.
On-package sensor monitoring: FedEx monitoring teams get precise package location data through SenseAware ID. We’ll place lightweight sensors onto your package at pickup for real-time location and visibility throughout the shipping process.3
Want more information? Contact your FedEx account representative.
Level up your entire experience
FedEx Surround helps you with the final phase of your customer journey. Want to create stronger connections at every touchpoint? Find tools to help you do just that.
*This is a summary table and more capabilities are available. Interventions such as out of network expedite and cold chain care are also available at the customer’s request. Additional fees or transportation costs may be incurred depending on the intervention needed and/or the level of FedEx Surround service selected.
1. Global visibility: While global shipments are visible and receive predictive insights in the FedEx Surround dashboard, monitoring and intervention is supported on shipments between countries that have launched the service. See available country list in “Quick help” at fedex.com/surround/faq. To use special service options for monitoring and intervention and product identifiers, customer shipping automation required: FSMS 20.08 or higher, FSM/Café 3800 or higher, FAPI, Fedex.com (MAGI), GSM 2404 or higher.
2. The most common interventions include expediting, upgrading delivery or service, changing delivery address, reattempting delivery, delivering same day, returning a shipment to the sender, and on-demand care at the customer’s request or based on the tier level. Available interventions for a given shipment may vary. Additional fees or transportation costs may be incurred depending on the intervention needed and/or the level of FedEx Surround service selected. Interventions are not guaranteed to preserve service but are used to mitigate risks, enhance recovery, and/or preserve shipment integrity.
3. SenseAware ID is currently available on all FedEx International First®, FedEx International Priority®, FedEx International Priority Express®, International Priority® Freight shipments where FedEx Surround Premium or FedEx Priority Alert service is selected. FedEx works with third parties for some deliveries, and last-mile visibility may not be available for those shipments. FedEx SenseAware ID is a lightweight, sensor-based logistics device that delivers a new level of precise package location data via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx Express network.