As of June 1st 2023, FedEx reinstates its Money-Back Guarantee applicable to payors based in Europe shipping from/to Europe (Export/Import) using any of the following services: FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx International Priority^® Freight, FedEx International Priority DirectDistribution® and FedEx International Priority DirectDistribution^®Freight.

FedEx Money-Back Guarantee remains suspended for other FedEx Express services until further notice:

FedEx Express Domestic services in Europe, FedEx International Economy^®, FedEx International Economy^® Freight, FedEx International Economy DirectDistribution^® and FedEx International Economy DirectDistribution^® Freight. 

Please note that FedEx Money-Back Guarantee is not available for local payers based in Bulgaria, Cyprus, Portugal, Slovakia, Turkey and Ukraine. For more information, visit our Conditions of Carriage. 

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘Short Address code/National Address’ of the receiver/consignee to ensure faster delivery of shipments. This requirement impacts anyone shipping to Saudi Arabia from, within and outside Saudi Arabia.

The national address is mandatory for all residents, citizens and companies operating inside Saudi Arabia.

Please request the receiver/consignee of your shipment based in Saudi Arabia for their ‘Short Address code/National Address’. Then input the eight-digit ‘Short Address code’ into the address line 3 field of your shipping tool when creating a FedEx or TNT shipment. This is in addition to the information you normally provide.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.

More information on the ‘Short Address code/National Address’ is available at https://splonline.com.sa/en/national-address-1/.

If you ship to Saudi Arabia, please note that from September 30, 2019, you will need to use the correct postal codes and postal code formats when you ship to Saudi Arabia using your FedEx automation solution.

From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.
 

Do you use the address book feature?

If you frequently use the address book feature or other recipient address source, please update any entries for Saudi Arabia and save the correct postal code and format by September 29, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

The following table shows the postal format for this country.

To learn more
Please contact your local Customer Services team.

If you ship to Ecuador, Romania and/or Slovakia, please note that from 1 April 2019, you will need to use the correct postal codes and postal code formats when you ship to any of these three countries using your FedEx automation solution.

From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.
 

Do you use the address book feature?

If you frequently use the address book feature or other recipient address source, please update any entries for these countries and save the correct postal code and format by March 31, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

The following table shows the postal formats for these countries. Please note that Ecuador postal formats are also changing.

*Note: Previous postal format contained only five digits.

To learn more
Please contact your local Customer Services team.

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

• Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.

• Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.

• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.

• Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.