Make a Claim for a Lost or Damaged Shipment
Four steps to make a claim for a lost or damaged shipment:
STEP 1
Download the Claim Form.
STEP 2
Fill in the information.
STEP 3
Gather the required documentation.
STEP 4
Return the completed claim form to the FedEx Customer Support team by email or mail with supporting documentation.
TIPS
If you email the claim form to us, you will receive acknowledgement for the email and regular updates on the status of your claim.
Claims for shortage, damage or delay must be reported within 21 calendar days after delivery of the shipment and all supporting documentation must be filed within nine months after the package was tendered to FedEx.
Claims for non-delivery or misdelivery must be filed within nine months after the package was tendered to FedEx. All claims will be resolved based on the merits of the claims investigation.
GUIDELINES
FedEx Service Guide
Download the FedEx Service Guide PDF and learn more about FedEx services and solutions all in one place.