What does the status ‘Exception’ mean?

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Some examples include:

• Customs delays
• Holidays
• Strikes
• Bad weather
• No one was there to receive your package at delivery
• Missing documentation
• Security restrictions

You can avoid delays by:

• Taking public holidays, strikes and bad weather into account when planning your shipment
• Ensuring someone is available to receive your package at delivery
• Making sure all your shipping documents are in order and
• Using Electronic Trade Documents to upload your clearance documentation and minimize any delays.