Can I refuse to accept an international package?

As a customer you have the right not to accept an international package if, for example, it was damaged, you cancelled your order or you changed your mind.

If you refuse to accept an international package, the FedEx driver may ask you for a signed confirmation of your refusal. The driver will then take the package back to the delivery depot. We will contact your shipper to inform them of your decision and ask them whether the shipment needs to be returned or destroyed.

Keep in mind that you might still need to pay duties and taxes for importing a package. You can try to claim a refund on these duties and taxes directly with customs.

Find more information on how to claim a refund on duties and taxes on your country's customs website.