My invoice is incorrect, what do I do?

With FedEx® Billing Online, you can dispute an invoice or shipment – once you’ve sent a request, we aim to get back to you within three to five business days.

Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date. FedEx will only accept the submission of the dispute if the following details are included: the invoice number, air waybill number and reasons for the dispute. 

How to dispute an invoice:

1. Log in to FedEx® Billing Online
2. On the ‘Account summary’ page, select the invoice you want to dispute
3. In the ‘Invoice detail view’ section, click ‘Dispute invoice’
4. In the ‘Dispute entire invoice’ section, select a reason for the dispute
5. Click ‘Dispute’

To dispute your invoice, you can also contact Customer Service.

How to dispute a shipment:

1. Log in to FedEx® Billing Online
2. In the ‘Invoice detail view’ section, select the Tracking ID you want to dispute and click ‘Dispute’
3. Select the reason for the dispute from the drop-down menu

Click ‘Dispute’