Frequently asked questions

All the information you need to help you ship. 

Popular questions

Duties and taxes

About duties and taxes

Payments

When do duties and taxes apply?

Problems

Customs

About customs

Customs codes

Documents

Imports

Sending

Booking a shipment

Documents

What goods can I send?

Terminology

Tracking

Arranging a pickup

Receiving

Tracking

Delivery management

Invoices and payments

Fees and charges

Invoices

Paying for a shipment

FedEx account

Complaints and refunds


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