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Duties and taxes

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Customs

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Sending

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Receiving

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FedEx account

I forgot my account number, what is it?
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Complaints and refunds

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Invoices and payments

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About duties and taxes

How is duty and tax applied?
What are duties and taxes?
Why do I have to pay duties and taxes?
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Paying duties and taxes

How can I pay the duties and taxes?
How is duty calculated?
What is a disbursement fee?
When do I have to pay duties and taxes?
Who pays duties and taxes?
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Problems with duties and taxes

I prepaid duty and tax charges before delivery, so why have you charged me?
I want to return a shipment, so can I get a refund on the duties and taxes?
Why didn’t FedEx advise me of duties and taxes at the time of delivery?
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When do duties and taxes apply?

If I purchase my goods online, are duties and taxes applicable?
If I’m shipping samples, do I need to pay duties and taxes?
If the goods are second-hand, do I need to pay duties and taxes?
If the shipment is a gift, do I need to pay duties and taxes?
I’m a temporary visitor in a country, do duties and taxes still apply?
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About customs

Does FedEx provide customs clearance solutions?
How do I declare the value of my goods?
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Customs codes

How do I generate a MID code for U.S. import?
What is a MID code?
What is a harmonized or HS code?
What is an EORI number?
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Customs documents

Do I need a certificate for Port Health?
What are certificates of authorization?
What are test certificates and certificates of conformity?
What documents do I need for customs clearance?
What is a bill of lading?
What is a certificate of origin?
What is a power of attorney?
Why are accurate goods descriptions so important?
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Imports

How can I import a shipment?
How do I import goods for repairs?
How do I ship personal goods?
How do I ship samples?
What are temporary imports?
What does free circulation mean in Europe?
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Arranging a pickup

How can I arrange or schedule a pickup?
How do I cancel a pickup?
What time will the driver pick up or collect my package?
Where can I find my nearest FedEx location to drop off or pick up a package?
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Booking a shipment

Can I ship without a FedEx account number?
How do I book a shipment?
How much does a shipment cost?
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Shipping documents

Do I need a packing list?
How do I email a shipping label?
How do I write a goods description for a shipment?
What is a commercial invoice and how do I fill it in?
What is a safety compliance certificate?
What is an air waybill (AWB)?
What is the difference between a document and non-document (product) shipment?
When do I need an export licence?
When do I need to supply Safety Data Sheets (SDS)?
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Shipping terminology

What are Incoterms®?
What is the difference between shipper and consignee?
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Tracking

What does the status 'Exception' mean?
When will my package arrive?
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What goods can I send?

Are there any goods I'm not allowed to send?
Can I send prescription drugs to the United States?
Can I ship lithium batteries?
What are dangerous goods?
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Delivery management

Can I change the delivery address of my package?
Can I refuse to accept an international package?
How can I reschedule a delivery?
What happens if my package was delivered to the wrong location?
What happens when no one is at my home or office to accept a shipment?
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Tracking

Can I get a proof of delivery?
How can I track my parcel without a tracking number?
What does status 'In transit' mean?
Where is my package?
Why is my package stuck at customs?
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I forgot my account number, what is it?

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Where can I make a complaint?

Can I request a refund if the delivery was late?
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Fees and charges

What is the dangerous goods surcharge?
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Invoices

I believe the shipper paid for all charges relating to this shipment, so why have I been charged?
I received a reminder for an invoice I have paid, what do I do?
My invoice is incorrect, what do I do?
Where can I find my invoice?
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Paying for a shipment

How can I pay a FedEx Express invoice?
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