Services
General
When you move from TNT to FedEx, we’ll open a FedEx account for you – giving you access to new services and tools.
For a short period of time, you’ll have access to both your TNT and FedEx accounts. This is to help ease the transition.
After this period, your TNT account will be deactivated and you’ll only be able to ship with FedEx.
While FedEx services have different names, we offer you similar services to those you used with TNT.
How FedEx and TNT services compare
- International parcels <68 kg
- International freight >68 kg
- Domestic parcels <68 kg
- Domestic freight >68 kg
| TNT SERVICES | FEDEX SERVICES | |
|---|---|---|
| 9:00 Express 10:00 Express |
FedEx International First®* Delivery by 8:00 am or 8:30 am to selected zip codes in the U.S. and by 10:00 am to major worldwide destinations. |
|
| 12:00 Express | FedEx International Priority® Express Delivery by midday in 1-3 business days to selected destinations in Asia, Canada, Europe and the U.S. |
|
| Express | FedEx International Priority® Delivery by end of day in 1-3 business days to selected worldwide destinations. |
|
| Economy Express | FedEx International Economy® FedEx Regional Economy® |
|
Please note: Packages over 68 kg will automatically be classified as FedEx International Priority® Freight, FedEx International Economy® Freight or FedEx Regional Economy® Freight. FedEx terms of use and conditions of carriage apply. Service availability and transit times depend on selected origin and destination postal codes. Please refer to Service News for more information. *Service can only be booked online. |
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Special Services as you know them with TNT are not available with FedEx yet. That means you’ll need to book these through TNT for a little while longer.
You can still book Special Services with TNT by contacting us. Just bear in mind you can no longer book Special Services online.
Your FedEx account numbers can only be used for FedEx services.
Most TNT services have been combined under FedEx services to bring everything under one roof. You may not notice your usual TNT service yet but in most cases, there is a similar FedEx service that you can choose from.
Here’s a full guide to match services between TNT and FedEx.
Can’t find the exact TNT service you’re looking for? Not all TNT services as you knew them before will move over to FedEx.
Please note that if you used to ship both parcels and freight with TNT, you can still do this with FedEx — you’ll just need to split the freight and parcel.
If you need extra guidance, please contact us or reach out to your Sales representative. They’ll be happy to help and find you just the right service for your shipping needs.
Support
When you move from TNT to FedEx, you’ll need to use FedEx Customer Service for questions relating to your FedEx shipments or account.
Please only contact TNT Customer Service if you have questions related to your TNT shipments or account.
Please contact FedEx Customer Service for questions about your:
- Move to FedEx
- FedEx account
- FedEx shipments
Please contact TNT Customer Service for questions about your:
- TNT account
- TNT shipments
- myTNT shipping tools
- Past TNT shipments, claims or invoices
We've brought our Sales teams together, so you'll be working with the same representative as before. This won't change after your move to FedEx.
If you don’t have a Sales representative, please contact FedEx Customer Service who will be happy to help.
