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New Customer Center
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Let us help you learn about shipping with FedEx
Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.
Dispute an Invoice Online
Two options to submit an invoice dispute online:
OPTION 1 - Submit an invoice dispute via FedEx Billing Online:
STEP 1
Log in to FedEx® Billing Online (FBO).
STEP 2
On the ‘Account Summary’ page, select the invoice you want to dispute.
STEP 3
In the ‘Invoice Summary’ section, click “Dispute invoice”. To raise a dispute for individual shipments, please follow the steps here.
STEP 4
In the ‘Dispute Information’ section, select the type of dispute and provide a detailed written description in the ‘Additional Dispute Comments’ box.
STEP 5
Click “Submit dispute”.
GUIDELINES
See how to raise an invoice dispute via FBO.
OPTION 2 - Submit an invoice dispute via Invoice Inquiries & Payments online form:
STEP 1
Go to the Invoice Inquiries & Payments page.
STEP 2
Use the drop-down menu to select the subject that best describes your concern.
STEP 3
Complete the remaining fields and click “SUBMIT”.
TIPS
If your invoice is billed to a wrong account, please provide the correct 9-digits FedEx account number in the “account number to bill” field and inform the account owner.
Once you have submitted your documents using the online form, you will receive an acknowledgement email.
FedEx Service Guide
Download the FedEx Service Guide PDF and learn more about FedEx services and solutions all in one place.