I wasn't home when FedEx tried to deliver my package. How can I request a redelivery?
- In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.
- If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
- Change of delivery address for an import shipment is an exception service, and we cannot assure its execution.
*Terms and Conditions apply
Thank you for your feedback!
Contact us
Chat to Us
Our team is online between 08:00 - 18:00.
Write to Us
Reach the right person the first time, our contact forms will help you.
If you have a technical question about any of our digital shipping tools.
Call Us
Get in touch with our Customer Service for further enquiries about our services.