Startups, and small and medium businesses can take advantage of certain e-commerce solutions to create superior customer experiences.

The e-commerce boom is causing massive waves across Asia, adding over 60 million people who have just started using a digital service for the first time in 2 years¹.

This new group of digital customers bring with them new habits like the want for omnichannel services such as home delivery, curb-side pickup or online shopping via social media. They also place greater value on satisfaction when it comes to deciding how much they spend, and which brand they spend on.

For startups, and small and medium businesses who are looking to thrive, you must look to digital tools or APIs to help you understand what new habits drive your customers, and how you can turn that into a solid business strategy.

What else should you be doing? Here’s a list of four questions to help you seize the e-commerce momentum and manage changing customer experiences.
 

31% of consumers in Southeast Asia switched brands because they wanted faster delivery². What you need is day definite e-commerce delivery services that combine speed with better value - giving your business the competitive advantage it needs.
 

Customers today are self-enabled. So your e-commerce business should provide your consumers with the flexibility and full control over their delivery - from timely notifications to the option of rescheduling or redirecting pickups.
 

Improve the efficiency of your order management with available plugins or third-party platforms that easily integrate with FedEx and sales channels.

With the new and free FedEx shipping applications for WooCommerce and Shopify, you can now quickly and easily integrate FedEx directly with your web shop. The result: A seamless customer experience, no matter the package or shipment volume.
 

Digital tools and solutions can help make it easier for your business to navigate through custom requirements and regulatory compliance. You’ll be able to upload missing documents electronically and submit your custom clearance documents in advance - minimizing any administrative pain.
 

With the right e-commerce capabilities and integration, you can deliver memorable and flawless customer experiences every single time.