What Numbers Can I Track?

Track by Tracking number 
You can enter any combination of up to 30 FedEx Express®, FedEx Express® Freight, FedEx Ground®, FedEx Home Delivery®, FedEx SmartPost®, FedEx Freight®, or FedEx Custom Critical® tracking numbers. Please ensure that you enter only one tracking number per line.

Note: FedEx Ground and FedEx Freight services are available in the U.S and Canada only. FedEx Home Delivery, FedEx SmartPost and FedEx Custom Critical services are available in the U.S. only.

Track by Door Tag number
Door tag numbers start with the letters "DT" followed by 12 numbers. If entering more than one door tag number, click on the underlined tracking number to get more details. You can enter any combination of up to 30 door tag tracking numbers at a time. Please ensure that you enter only one door tag per line.

Note: Door tags are available in the U.S and Canada only.

Track by FedEx Office order number 
You can enter up to 30 FedEx Office® order numbers at a time. Please ensure that you enter only one FedEx Office order number per line.

Note: FedEx Office orders are available in the U.S. only.

View shipment exceptions and delays
Shipments that encounter exceptions such as clearance delays or delivery exceptions are highlighted in red to advise you when an exception occurs.

You can access all shipment exceptions by clicking the tab with the red alert icon on the My Shipments section. Clicking on the tracking number will bring up the tracking details screen, which will show more information on the shipment exception.

Delay Types

• Weather: Weather or natural events outside of FedEx control such as snow, hurricane, fires, tornadoes, storms that delay delivery of the package.
• Operational: Operational events at FedEx that delay delivery of the package.
• Local Events: Local events in the delivery area such as major sporting events, local holidays (e.g., Mardi Gras, St. Patrick’s Day), and other events outside of FedEx control that delay delivery of the package.
• Customs Clearance: All import shipments must be released by customs (and sometimes other regulatory agencies) before FedEx can deliver. The most common delays are caused by missing or incomplete documentation and/or Duties & Taxes owed. The length of the delay will depend on when the package clears customs.
• General Other delays not categorized as weather, operational, local event or customs clearance delays.

Tracking detailed results

Save your tracking results:
Save time when tracking shipment status at fedex.com by saving up to 30 tracking results. Simply click on the checkbox next to “Save tracking results” on the tracking detailed results page.

Shipments you choose to save will display within the My Shipments section under “Track a Shipment.” These shipments can be a mix of tracking, door tag or FedEx Office order numbers. Tracking results will be saved in your browser cookie for up to 15 days or until you clear your browser cookies.

Once you log in to fedex.com, you will be asked to add these tracking results to your user ID so you can access them for up to 60 days. The My Shipments section will display your most important 30 tracking results once you are logged in, such as:

• Shipments that have encountered exceptions (clearance delays and delivery exceptions)
• Shipments added to your watch list or that have been nicknamed
• Shipments delivering today or that have been delivered
• Shipments that are delivering tomorrow

You can access a list of all your shipments by simply clicking the “Launch FedEx Tracking” button.

Nickname your shipment:
You can nickname your shipments to easily identify them. Just click on the pencil icon or the tracking number on the tracking detailed results page. After you nickname your shipment, it will show the new name along with the tracking number. You can use the same nickname on multiple shipments. Shipments that are nicknamed will automatically be added to your saved shipments.

Add shipment to your watch list:
You can add shipments to your watch list at any time by simply clicking on the star icon on the tracking detailed results page. The star icon will turn purple to let you know the shipment has been added to your watch list.
You can access all the shipments that have been added to your watch list by clicking the tab with the purple star on the My Shipments section. To remove a shipment from your watch list, simply click on the star again.

Remove shipments from your watch list:
To remove a shipment from your watch list, simply click on the remove shipment icon on the tracking number you would like to remove.

Shipment travel history section:

• Date/Time: Reflects the local date and time
• Activity: Displays activity of the shipment or FedEx Office order
• Location: The city and state of the activity
• Details: Provides additional information about the shipment or FedEx Office order

Select time zone:

• Scan Local Time: All shipment travel activities are displayed in local time for the location.
• Origin: All shipment travel activities are displayed in local time for the origin.
• Destination: All shipment travel activities are displayed in local time for the destination.
• Others: All shipment travel activities are displayed in local time for the time zone selected.

Shipment facts section:
The Shipment Facts section will display important information about your shipment such as service type, signature services, pieces, weight, reference information, etc. For detailed FedEx Services information and delivery commitments, refer to the FedEx Service Guide at fedex.com. If the shipper requires a delivery signature, the signature type will display here, including:

• Indirect Signature Required: FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present.
• Direct Signature Required: FedEx obtains a signature from someone at the delivery address. If no one is at the address, we reattempt delivery.
• Adult Signature Required: FedEx obtains a signature from someone at least 21 years old (and possessing the required government-issued photo ID) at the delivery address. If no eligible recipient is at the address, we reattempt delivery.

The weight is displayed in both lbs. and kg. The conversion rate is 1 lb. = 0.4536 kg or 1kg = 2.2046 lbs. And the rounding is done in 99.9 format. Note: The conversion is not for any billing purpose.

FedEx Freight Advance Notice® section:
If your account is enrolled in FedEx Freight Advance Notice, any applicable delay information will be listed in this section such as the reason for the delay and a revised estimated delivery date when available. This service currently applies only to FedEx Freight® Priority shipments. You must be logged in to fedex.com in order to view this information. If not already enrolled, click Sign up now to add this feature to your account. More Details section:
The More details section will provide more information about your shipment such as billing, payment terms, original charges (only available for FedEx Freight® shipments when you are logged in), special handling services, and other reference information.

Request Notifications:
FedEx provides you convenient email notifications that you can notify up to 4 email recipients of the shipment status. You can also add a personal message per your preference (not available for the wireless format or non-English characters). Notification types include:

• Tendered Notification: Notify the email recipient when a shipment has been taken into FedEx possession.
• Exception Notification: Notify the email recipient when a clearance delay or a delivery exception occurs, which could result in a change to the estimated delivery date. The message includes the tracking number, the reason and needed action associated with the exception, and other relevant information. If a clearance delay occurs and once the international shipment is released from clearance process, another automatic message will be sent to notify the email recipient.
• Delivery Notification: Notify the email recipient when a shipment has been delivered. The message includes the tracking number, sender name, delivery date/time, and the name of the person who signed for the shipment, if applicable.
• Current Status Notification: Notify the email recipient of the tracking detailed results currently being displayed on the Detailed Results tab.

Hold a shipment at a FedEx location:
FedEx provides you the option to hold a shipment at a nearby FedEx location at no extra cost in case you will not be available to receive your shipment. Only the shipper, recipient or payer of the shipping transaction may make a Hold at FedEx Location request.
There are some merchant shippers that do not allow customers to change the shipping address once the shipment is in transit. For questions about your shipment’s eligibility, please call customer service at 1.800.GoFedEx 1.800.463.3339 and request ‘Hold at Location Service.’

Restrictions:

• This service is only available for FedEx Express, FedEx Ground and FedEx Home Delivery inbound U.S. and intra-U.S. shipments
• Shipments can only be released to the named recipient or recipient representative with a government-issued photo ID that matches the original shipment name and address
• Shipments are held for five business days and then returned to the shipper if not picked up by the named recipient or recipient representative with proper identification
• Location options for FedEx Express, FedEx Ground and FedEx Home Delivery shipments must be in the delivery area of the FedEx Express or FedEx Ground station

Obtain Proof of Delivery
To confirm a shipment has been received and signed for, you can use our signature proof of delivery option. With this option, you can see a picture of the recipient's signature for FedEx Express, FedEx Ground and FedEx Freight shipments only. You can view this letter online, print it out, email it or fax it.

Here are some helpful tips:

The difference between tracking and signature proof of delivery:
You can use tracking to check the status of your shipment at any time during and within 90 days after delivery. You can use signature proof of delivery to get a picture of the recipient's signature (if the signature is available) once the shipment has been delivered.

Signature proof of delivery data availability:
Signature proof of delivery is available for up to 18 months for FedEx Express and FedEx Ground shipments and 2 years for FedEx Freight shipments. This includes the signature image and associated shipment information. The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the signature proof of delivery where applicable.

Multiple signature proof of delivery requests:
You can request up to 30 signature proof of delivery letters at once.

• Signature proof of delivery letters with multiple requests may take up to several minutes to process
• Please note – the fax option is not available for multiple Signature proof of delivery requests
• Signature proof of delivery letters will be automatically provided for delivered shipments only. Shipments currently in-transit will not be displayed until they are delivered

Summary signature proof of delivery –
You can obtain a signature proof of delivery letter with summary information without providing the 9-digit FedEx shipper or payer account number. This letter contains will display limited shipment information such as the city, state/province, and country information for the shipper and recipient. The signature image may not be available for display in all countries. This will be indicated on the signature proof of delivery letter where applicable.

Detailed Signature proof of delivery –
You can obtain a signature proof of delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed signature proof of delivery information, which includes complete contact name, company name, street address, city, state/province, ZIP, and country information for both the shipper and recipient (if available). If you are the debtor of a FedEx Freight shipment, shipment charges will display as well. The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature proof of delivery letter where applicable.

No signature found -
Even if no signature is available, you can still view/print, email and fax the available proof of delivery information. You can also check again later for the signature. If no signature is available after seven business days, please call Customer Service. Please note that the signature may be unavailable if it was released (the sender or recipient signed a signature release agreement.)

Addressee - You can add addressee information for the Proof of Delivery letter.

View Bill of Lading and Bill Presentment documents
You can obtain a copy of your FedEx Freight Bill of Lading and Bill Presentment documents ̶ via email, fax or online letter. These documents are available when you track Freight shipments once logged in to fedex.com.


Availability –
Bill of Lading and Bill Presentment documents are available for FedEx Freight shipments only for up 2 years from the ship date. The Bill of Lading will provide you detailed shipping information about your FedEx Freight shipment as well as any other shipping related document that was included at the time of shipping.
The Bill Presentment will provide you charges information for your FedEx Freight shipment. It may be either a preliminary statement or the invoice of your shipment. In the case where the shipment has not been invoiced, the Bill Presentment will offer a preliminary statement. In the case where the shipment has been invoiced, the Bill Presentment will offer an image of the invoice.


Your shipment notes
Add personal notes specific to a tracking number to remind you of important details of your shipment. These notes are visible only to you and can be used when performing a search within FedEx® Tracking.

Track Summary Results
The summary results screen shows date/time, status, destination for FedEx® shipments, and/or order number, order status, date/time for FedEx Office orders.

To view tracking detail results for your shipment click on the tracking number and or FedEx order number.

From this screen, you can also view or email Signature proof of delivery letters for all delivered FedEx Express, FedEx Ground and FedEx Freight shipments you select. Please note Signature proof of delivery is not available for FedEx SmartPost shipments.

Track by Reference 
You can track the status of your shipments using references assigned to shipments by the shipper. You can either track with or without an account number.

With Account Number:
You can enter up to 30 references and the associated account number. All shipments associated with the account number and reference(s) will be displayed.

• Without an Account Number: You can enter up to 30 references. Please enter ship date (+/- 15 days), destination country, and destination postal code. Not all countries support postal codes. Please select destination country first to determine the postal code requirement.
  Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number.

Track Associated Shipments
FedEx provides you convenient multiple-piece shipment-status tracking information. Each shipment in a multiple-piece shipment is linked as associated shipments (track one shipment and have access to information for all associated multiple-piece shipments)

• Master Tracking Number: The first tracking number in a multiple-piece shipment that associates all tracking numbers in the shipment.

Availability of Tracking Information
Tracking information is available for 90 days after delivery for FedEx Express, FedEx Express Freight, FedEx Ground, FedEx SmartPost, and FedEx Custom Critical. FedEx Freight shipment information is available for two years after delivery.

How Do I Get More Help?

• Please call Customer Service