Customize Delivery Options
Four steps to enable your customers to choose their preferred delivery option at no cost:
STEP 1
Prepare shipments using any FedEx automation tools, such as FedEx Ship ManagerTM at fedex.com.
STEP 2
Under the "To" section, leave the "Company" field blank, or "Company" equals your customer's "Contact name."
STEP 3
Under the "To" section, provide your customer's mobile phone number.
STEP 4
(Optional) Under "Shipment notifications", provide your customer's email address.
HOW-TO VIDEO
How to enable FedEx Delivery Manager?
TIPS
Your customers will receive timely notifications with a link to a secure portal where they can choose from a variety of delivery options.
Only shippers can initiate the FedEx Delivery Manager service for their recipients.
Please provide a valid mobile phone number in the "Phone no." field.
GUIDELINES
View step-by-step instructions to activate FedEx Delivery Manager.
FedEx Service Guide
Download the FedEx Service Guide PDF and learn more about FedEx services and solutions all in one place.