When should I file my claim?
If your shipment included partial or complete loss, damage, delay or collect-on-delivery (C.O.D.) payment that were not received, you should file a claim within 21 calendar days of the delivery date. For any non-delivery or misdelivery of your shipments, you should file a claim within nine months of the ship date.
You can also visit our Make a Claim for a Lost or Damaged Shipment in our New Customer Center for tips and steps on how to make a claim.
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