FedEx Express services
FedEx Express services
When you ship with FedEx Express, you don’t just benefit from global coverage, quick booking and helpful tools. You get access to a wide range of parcel and freight services, flexible delivery options, and a selection of payment methods and spot rates. We also give you greater confidence in your deliveries with our free, quality packaging and a money-back guarantee1.
Take a look at our services to see how we’re bringing you more opportunities to deliver an enhanced offering to your customers.
See how FedEx Express and TNT services compare
| TNT services | FedEx Express services | Destination and Delivery Time** |
|---|---|---|
| 9:00 Express 10:00 Express |
FedEx International First® |
By 8:00 am or 8:30 am to selected zip codes in the U.S. and by 9:00 am or 10:00 am to major worldwide destinations, typically in 1-3 business days. |
| 12:00 Express | FedEx International Priority® Express | By 10:30 or noon to select markets in Asia, United States, Canada and Europe, typically in 1-3 business days. |
| Express |
FedEx International Priority® | By end-of-day to more than 220 countries and territories, typically in 1-3 business days. |
| Not applicable | FedEx® International Connect Plus*** | Typically, in 1-5 business days. |
| Economy Express | FedEx International Economy® | Typically, in 2-5 business days to worldwide. |
| Note: *Packages over 68 kg will automatically be classified as FedEx International Priority® Freight or FedEx International Economy® Freight. **Service availability and transit times depend on selected origin and destination postal codes. Please refer to Service Updates due to COVID-19 outbreak for more information. ***A day-definite and e-commerce B2C delivery service, contact FedEx Sales or Customer Service for detailed times and available markets. |
||
Additional services
FedEx Priority Alert (FPA) is a specialized, fee-based and contract-only service specifically designed for customers requiring a high degree of shipment visibility and delivery compliance. By combining special boarding, enhanced shipment status tracking and operational recovery procedures, FPA provides a totally reliable solution for your shipment.
FedEx Priority Alert Plus (FPA+) includes pro-active intervention capabilities for temperature sensitive shipments. With FPA+, re-icing, gel pack replenishments and cold storage are included as standard in the service.
To discover more and start using these services, visit our website fedex.com.
Our multiple delivery signature options mean you can choose how a FedEx Express package is signed for; whether you want someone at the recipient location to sign for the parcel themselves or whether you don’t require a signature at all.
Find out more about our signature services and how to use them here.
Redelivery service will be provided at no additional charge. A notice of attempted delivery will be left at the recipient's address after each attempted delivery, indicating the date and time of the presentation. The number of business delivery attempts is three. The number of residential delivery attempts is one.
You can get more details on our Delivery Attempts Policy and how it works here.
At FedEx Express, we strive to ensure that your shipments arrive at their destination on time. As a result, our money back guarantee policy applies even if we miss our published or quoted delivery time by as little as 60 seconds.
Packaging is important for your shipments, so we have developed a range of ready-to-use, self-sealing packaging in a number of shapes and sizes. If you’re using our Express service, packaging is available free of charge.
You can order your free packaging here.
Browse convenient options for drop off and pickup³
Pickup and drop off
For your convenience, you have the option to drop off pre-labelled FedEx Express shipments at your nearest FedEx Express location instead of ordering a courier pickup. FedEx Express have thousands of retail points across the world, and we’re constantly growing our locations with many more planned worldwide in the future.
Find out more about our drop off centres here.
Weekend delivery
FedEx Express do offer Saturday delivery options. Contact Customer Service to find out if this option is available or use our online tools to check delivery options and transit times for your shipments.
FedEx® Delivery Manager International
Take more control of your deliveries. With FedEx® Delivery Manager International, you can:
• Receive alerts
• Hold for pickup
• Sign for packages online
• Provide delivery instructions
• Request vacation hold (14 business days)
Discover more information about FedEx® Delivery Manager International and log in here.
1 Terms and conditions apply. Please see our terms and conditions of carriage for details on fedex.com, or contact us if you would like to know more about FedEx-Money Back Guarantee.
2 Note that all value-add services are not available for all products or all origins/destinations. Terms and conditions of carriage apply – visit fedex.com for full details.
3 Differs region to region.
Frequently Asked Questions
As you switch from shipping with TNT to FedEx Express, you will continue to receive exceptional service.
We will open a FedEx Express account for you, which will give you access to FedEx Express services and tools. Your FedEx Express international rates have been calculated based on your TNT shipping history, and for a short period of time, you’ll have access to both your TNT and FedEx Express accounts to help ease the transition.
After this period, your TNT account will be deactivated, and you will only be able to ship with FedEx Express.
Your TNT account number will only stay active in our financial and clearance systems to allow us to invoice for duty and taxes for any TNT shipments delivered to you.
While the FedEx Express services will have different names, we will be able to offer you comparable services to those you used with TNT. We’ve put together a table to show you how our services compare.
We have brought together our Sales teams, so you can benefit from having a single Sales contact. This will remain the same after your transition to FedEx Express and you will work with the same Sales representative as before.
If you do not have a Sales representative and have questions, please contact FedEx Express customer service who will be happy to help.
When you move from TNT to FedEx Express, you will need to use the FedEx Express customer service number for matters relating to your FedEx Express shipments or account. Please only contact TNT customer service if you have queries related to your TNT account or TNT shipments.
Please contact FedEx Express customer service for matters concerning your move to FedEx Express account and/or FedEx shipments, as well as your queries relating to your TNT account, myTNT shipping tools and/or TNT shipments. This includes queries about your past TNT shipments, claims or invoice queries.