What time will the courier pick up or collect my package?
When booking a pickup, you will need to provide a "ready time and last available time" for the courier to collect your package.
These times specify the time window the courier has to collect your shipment. Your courier can attempt to collect your package at any point from the ready time, right up until the latest available time.
If you cannot remember your time window and have booked your pickup online, you can view the given times within the My Pickups tab – they’re referred to as "the ready time and latest available time."
If you booked your pickup with our Customer Service team or using our automated phone system, please contact us to reconfirm your pickup time window.
If the courier hasn’t picked up your parcel, double-check the scheduled time and date of the pickup. If the time and date have passed, please contact our Customer Service team for assistance.
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