How to recognize and prevent fraud and scams
How to recognize and prevent fraud and scams
If you come across suspicious websites that pretend to be FedEx, or if you have received suspicious calls, emails or text messages, regarding any illegal items found in a shipment either sent or to be received by you, report it immediately by contacting your local law enforcement authorities.
If you come across suspicious websites that pretend to be FedEx, or if you have received suspicious calls, emails or text messages, regarding any illegal items found in a shipment either sent or to be received by you, report it immediately by contacting your local law enforcement authorities.
If you come across suspicious websites that pretend to be FedEx, or if you have received suspicious calls, emails or text messages, regarding any illegal items found in a shipment either sent or to be received by you, report it immediately by contacting your local law enforcement authorities.
How to Recognize Fraud
FedEx does not request, via unsolicited call, mail, text or email, payment or personal information in return for goods in transit or in FedEx custody. If you receive any of these or similar communications, do not reply or cooperate with the sender.
FedEx is not associated, affiliated with or authorized to act on behalf of any national/local law enforcement authorities.
If any individual, on the pretext of being a FedEx customer care team member is directing/ connecting you with any fake national/local law enforcement authorities in respect of any shipment containing illegal items in your name, do not share any personal information. If your interaction with such requests resulted in financial loss, report immediately by calling 1930 or cybercrime.gov.in.
How this scam works
Fraudsters will call posing as a FedEx representative. During the call, the individual will be informed that their parcel has been seized by authorities for containing illegal items.
Individual are then quickly connected to fake law enforcement officials who threaten the individual to pay up to avoid arrest or face legal action.
Once the individual transfers the money, the fraudsters disappear.
Common Warning Signs of Mail, Text or Online Scams
- Unexpected requests for money in return for delivery of a package, often with a sense of urgency.
- Requests for personal and/or financial information.
- Links to misspelled or slightly altered website addresses (fedx.com, fed-ex.com, etc.)
- Spelling and grammatical errors or excessive use of capitalization and exclamation points.
- Claims that you have won a large sum of money in a lottery or settlement.
- Certificate errors or lack of Secure Sockets Layer (SSL) for sensitive activities.
FedEx uses the below channels to reach customers
FedEx uses the below channels to reach customers relating to Know your customer (KYC), paperwork related to inbound shipment and Reimbursement on Delivery(ROD).
Know your customer (KYC)
FedEx will call from the below Truecaller verified numbers to request KYC documents for your import shipments:
i. 0120-6864800
ii. 0120-6618200
iii. 0120-6864900
iv. 0120-4402400
Genuine registered businesses on Truecaller appear with a tick and FedEx is registered as a verified business on Truecaller. You will receive an email from kycfedex@cogenteservices.in and/or a SMS from ‘VM-FEDEXN’ listing the KYC documents required and instructions on how to submit the KYC documents via our secure website.
FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
In case your mobile number is not registered on WhatsApp or WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘VM-FEDEXN’
Calling for Paperwork requirement on your inbound shipment:
| FedEx Gateway | Telephone number | Email address |
|---|---|---|
| New Delhi | Land line numbers: Beginning with (11) 47700XXX |
Email id: i. iplv-deltrace@fedex.com ii. iphv-deltrace@fedex.com |
| Mumbai | • Land line numbers: (22) 6172 6800 (22) 4210 1233 • Toll Free: 1800 208 1110 |
Email id: i. advrbehv-bom@fedex.com ii. trace-lvbom@fedex.com |
| Bengaluru | Land line number: (80) 45374300 |
Email id: i. blrlvtrace@fedex.com ii. blrpcc@fedex.com |
In addition to the above, you may receive emails from FedEx representatives. Prior to responding, ensure that the emails are always from the domain fedex.com
Reimbursement on Delivery (ROD) duties & taxes payment on your import shipment
FedEx will send you an email from donotreply@fedex.com containing your ROD invoice copy against the FedEx Air Waybill. To make the ROD payment, you will receive a unique payment link from FedEx@message.fedex.com.
Genuine registered businesses on WhatsApp business appear with a tick and FedEx is a verified WhatsApp business account. FedEx will send WhatsApp message from the message header ‘FEDEX Express IN’ with the mobile number: 8655831752.
In case your mobile number is not registered on WhatsApp and WhatsApp message appears undelivered, FedEx will send you SMS from the message header ‘FDXIND’ which will contain a link to pay the Duties & Taxes on your shipments.
IMPORTANT:
- Make payments only when you are expecting a shipment and post validating the FedEx channels of communication . When in doubt, do not click any unknown links/answer unknown telephone numbers/emails claiming to be FedEx. Write to india@fedex.com before making any payment.
- Visit the tracking page on fedex.com to check the status of your shipment / Airway Bill details
- The above list of channels is not exhaustive and may be updated periodically without notice. In case of queries, please write to india@fedex.com
Types of Fraud
Credit card fraud is a form of identity theft. It is committed when someone uses your card over the internet without your permission. Even though the law protects you against such activities, here are some common warning signs of credit card fraud that can help you protect yourself:
- Wrong charges on your bank statements.
- Mistakes on your credit report.
- A temporary hold placed by your bank on your card or account.
Fraudulent emails are the most common avenue of online scams. Such emails attempt to trick you by pretending to come from a reputable source. They try to get you to share sensitive personal account information or send payment.
Similar to email attacks, links are delivered via instant messaging versus email. They work much like email attacks, where malware is launched when you click on a hyperlink that then links through to a malicious website. The malware can be spread through your IM chat sessions.
Phishing is an email fraud method where the perpetrator sends you a legitimate-looking email in an attempt to gather your personal and financial information. Typically, the messages appear to come from well-known and trustworthy web sites.
Some phishing scams involve search engines where you are directed to product sites that may offer low-cost products or services. If you enter your credit card information to purchase a product, your information is collected by the phishing site. There are many fake bank websites offering credit cards or loans at a low rate, but they are actually phishing sites.
Smishing is similar to email and IM attacks. Links are delivered to your mobile device via text messaging. In this case, malware is launched when you click on a hyperlink that then links you to a malicious website.
This term describes a non-technical kind of intrusion that relies heavily on human interaction, and often may involve tricking you into breaking normal security procedures or divulging confidential information. The perpetrator may try to appeal to your vanity, authority level and/or greed.
Your company or organization may be targeted in a spearfishing email attack. The spoofing email may request unauthorized access to confidential data.
The telephone version of phishing is vishing. In phone phishing, you may receive a message asking you to call a number. The purpose is to get your personal information, which could be used to access your account or open new credit cards in your name.
Disclaimer: Please note that FedEx is not responsible for any damages, charges or costs incurred by you as a result of fraudulent activity under the pretext of the FedEx name, service marks or logos.