International Returns

With FedEx^® Global Returns, it's never been easier to arrange a fast return shipment.

More control for you and your customer

Manage your return

Link a return to the original shipment for easy tracking from your FedEx account.

Customize your return

Create return labels and send them as physical copies, PDFs or editable online forms.

Speed up your return

Get expert guidance from our experienced Customs team for a smooth international return.

Label options

With FedEx Global Returns, you can create return labels and customs documents at the same time as the outbound shipment or create them just for the return leg. You have three ways to provide the return label and any customs documentation to your customer. All three options allow you to link the return label to the outbound shipment for increased visibility.

By printing the label for your customer, you can:

Save money

With this cost-effective returns solution, if the return label isn’t used, you aren’t charged.

Offer special services

Your customers can use the label with special options, such as Saturday delivery, dry ice services, and Hold at FedEx Location. To check service availability, please call our Customer Service.

Provide options

Return shippers can request a pickup or drop off the shipment at a FedEx location.

You’ll have added control in the process with a PDF email return label, which allows you to:

Save money

With this cost-effective returns solution, if the return label isn’t used, you aren’t charged.

Offer special services

Your customers can use the label with special options, such as Saturday delivery, dry ice services, and Hold at FedEx Location. To check service availability, please call our Customer Service.

Provide options

Return shippers can request a pickup or drop off the shipment at a FedEx location.

Keep customers informed

You can include links for your customer to easily look up pickup information and find dropoff locations.

Set deadlines

You’ll be able to decide how much time return shippers have to access the label.

Editable return labels reduce rework

With editable return labels from FedEx Global Returns, you’ll be prepared for almost any return, even if it doesn’t match the original shipment. So if you ship three items to your customer, but they need to return only one, the return process can keep moving.

By letting the returning shipper change key information like quantity and weight, you can provide a simpler, more efficient return experience and reduce going back-and-forth during the return process. You can also provide the return shipper with customized return instructions, if needed.

Here’s how it works

Easy preparation

When allowing the returning shipper to edit labels, you’ll create the return label and customs documents with the details you know. FedEx lets you decide how much control your customer receives by granting permissions so that the returning party can edit these forms.

Easy access

Once you’ve prepared the return label, FedEx sends the return shipper an email notification that contains the shipment information and a link to access the return label page.

Easy returns

The return shipper simply populates the necessary information. After completing the online paperwork, they can view the documents, select the labels or customs documents they want, and print those documents for use. These labels can also be saved and printed at a later time.

Return types

When processing your international return package with a FedEx electronic shipping solution, you’ll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment. Select the correct return reason from the table below. Choosing one of these options in the drop-down menu will aid customs in processing paperwork and will help you reclaim duties and taxes.

Outbound Shipment: What’s the reason for including a return label?	Associated Return Shipment: What’s the reason for the return?	When is this used?
Courtesy Return Label	Rejected Merchandise	When you're including a return label for your customer, but don't expect returns.
For Exhibition/Trade Show	Exhibition/Trade Show Returns	When the goods you’re shipping are for a show, exhibition, trade show, or event.
Item for Loan	Return of Loaned Item	When the goods you’re shipping are for temporary use and will be returned to you in an unaltered state.
Items for Use in a Trial	Trial Returns	When the goods you’re shipping are for a trial and will be returned to you.
Replacement	Faulty Item Being Sent	When you’re shipping a replacement item in advance and receiving a faulty item back.
Temporary Export — Other	Return - Other	When none of the other reasons listed apply. You will have the ability to state your exact reasons for the return.
For Repair/Processing	Repair/Processing	When the goods you’re shipping will be either repaired or otherwise processed before being returned to you. Processing may include modification, incorporation, or treatment of some kind.