New Customer Center
New Customer Center
Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the right place. Get the information you need and learn more about how to ship with FedEx.
Customize Delivery Options
Four steps to enable your customers to choose their preferred delivery option at no cost:
STEP 1
Prepare shipments using any FedEx automation tools, such as FedEx Ship ManagerTM at fedex.com.
STEP 2
Leave company name field blank in the “To” address’
STEP 3
Provide your customer's email address and mobile phone number.
STEP 4
(Optional) Under ‘Shipment notifications’, Select at least one notification option, preferably Delivery.
HOW-TO VIDEO
How to enable FedEx Delivery Manager?
Please note some features may not be available in all countries, actual steps shown in the video may vary depending on your market.
TIPS
Your customers will receive timely notifications with a link to a secure portal where they can choose from a variety of delivery options.
Only shippers can initiate the FedEx Delivery Manager service for their recipients.
Please provide a valid mobile phone number in the 'Phone no.' field.
GUIDELINES
View step-by-step instructions to activate FedEx Delivery Manager.
FedEx Service Guide
Download the FedEx Service Guide PDF and learn more about FedEx services and solutions all in one place.