In order to confirm that goods can enter a country and potentially be eligible for relief or reduction of duty rates, you may need evidence of where they were manufactured or produced. It is normally sufficient for the shipper to state this on the commercial invoice. However, some countries require a specific certificate that confirms the origin of the goods issued or that’s signed by the relevant government department, chamber of commerce or embassy of the exporting country.

Most products do not need a licence. However, you may need to obtain one or follow special rules in order to export restricted goods or sell certain services abroad. Products most likely to need a licence include:

• animals, plants, agricultural and food products
• goods originating from endangered species
• chemicals and waste
• medicines
• controlled goods (generally, military items, firearms and items that may have a dual-purpose military and civil use)
• goods with a cultural or historic value
• diamonds
• goods subject to sanctions or trade defence measures

To find out if you need an export licence, you should check the export control lists on your country’s government website. You will also need to include the licence number on your commercial invoice and pre-alert the FedEx clearance team by contacting FedEx customer services.

A Power of Attorney (PoA) is a written authorisation to represent or act on another's behalf. We may ask you to supply your PoA to us so that we can perform customs authorisations for you, generally only needed when you first start shipping with FedEx. This is a legal requirement in the majority of countries and the customs authorities may ask us to show evidence that we have been granted PoA.

In the UK and many other countries, Port Health is the name of the authority tasked with protecting public, environmental and animal health. This authority carries out various health controls at the borders. You may need to provide extra documents if your goods are edible or used in food and drink. This is to ensure that your goods can be cleared by Port Health or the equivalent in the country you’re shipping to. Any goods that could pose a health threat are likely to need a certificate. Examples of the certificates you may need include:

• organic certification
• phytosanitary certificate
• sanitary certificate

Certain products (such as some electricals) may be stopped by authorities to check for their safety. To help streamline their journey through customs, you should be able to prove the goods have been officially tested and provide the required certificate, including:

• certificates of conformity
• electrical/chemical test reports
• report for safe transport of goods

Material Safety Data Sheets must accompany hazardous shipments as they identify and classify the potential hazard/risk to people or the environment. They also provide information about handling and storage, along with instructions about how to respond in the event of an emergency, such as what first aid to administer or how to extinguish a fire.

If you are importing goods that contain intellectual property, such as brands, images or characters, you may need proof that your manufacturer has made these goods with the appropriate permission. Certificates of authorisation are often in the form of letters from the owners of the intellectual property rights. Failure to provide proof may result in the confiscation of the goods by customs and you could be fined.

It is a requirement in some countries to provide a packing list as well as a commercial invoice. A packing list is a document provided by the shipper with details of the goods contained within the shipment and how they are packed. It includes carton numbers, the number of items within the cartons and the weight and dimensions of the cartons. This allows everyone involved in the process at different stages to check what they are shipping. The packing list is used by customs for clearance and entry into some countries to provide evidence that the goods packed match the commercial invoice.

Some customers choose the bill of lading as a payment guarantee of goods. When this method of payment is used, the bill of lading is the official shipping document to obtain payment, transfer of ownership and release of funds by the bank to the shipper once the goods have been received by the recipient.