How to cancel a shipment
The information is intended for private consumers who ordered a pickup for a shipment.
In case of a request to cancel a transaction (shipment), the following are the channels through which you can contact us to cancel the transaction:
- Call us: 1-700-700-339
- Chat with us on the website: click here to start a chat
- Email us : cancellation requests can be sent to the email address: ilinvoicequery@fedex.com
- By registered mail** to the address: Derech Hativa 8, Ben Gurion Airport, 7015001. PO Box 61. To FedEx Express Israel International Ltd.
Our customer service agents are available Sunday-Thursday between 08:00-17:30
We recommend contacting us by phone to receive a quick response to the cancellation request.
**Please note that the option of sending a letter by registered mail is not recommended for canceling a transaction, because the registered letter is expected to arrive after the pickup date that corresponds to the delivery.
Please follow the above contact channels.
Cancellation of the transaction is possible before the start of the service (i.e., the date of pickup of the shipment).
Business customers who wish to cancel pickup, please follow the next options:
- You can cancel the pickup online on pickup management or on FedEx ship manager™. Please note that you must log in to your account.
- You can also contact the call center to cancel the pickup.
For any additional questions or requests, you can get more information and contact us here.