A woman's hand is packing a medium FedEx Box that is next to a laptop

Return a shipment

Want to return a shipment back to the sender? Here's everything you need to know about how to prepare your shipment and get it to FedEx.

How to prepare your shipment

Preparing your return shipment correctly helps it get back to the sender without damage or delay. Here's how to do it:

Place the return item back into its original packaging or any other suitable packaging. Need more info on how to pack? Check out our guide.
Securely seal the package and remove any old tags or labels.
Attach the return label to your shipment, making sure the barcode is clearly visible. The return label could be:

A printed label inside the original shipment
A label you can print off yourself, which includes return information prefilled by the sender
A label you can print off yourself, which you need to fill in

If you're not sure where to find the return label, please contact the sender.

How to get your shipment to FedEx

There are a few different ways to get your return shipment back to us, so you can choose the one most convenient for you.

Customer Service

Call Customer Service to schedule a pickup. You don't need a FedEx account number, but please mention the pickup is for a return and have the return label on hand for reference.

Drop off

Drop off your return shipment at a FedEx location convenient for you. Don't know where the nearest is? Find it here.

Online

If you have a FedEx account number, log in to schedule a pickup online.

Regular pickup

If you already ship with us regularly, simply hand the return shipment to your FedEx driver when they come by.

Returns FAQs

I have a question about the customs paperwork requirements for an international return shipment. Who should I call?

Please contact Customer Service. They'll be able to help you out.

I've lost the return label or customs documents I was sent. What should I do?

Get in touch with the sender, who'll be able to create a new one and send you a PDF copy by email through their FedEx account. If the sender can't do this, they should contact FedEx so we can do it for them.

I have two packages to return but only one return label. What should I do?

Get in touch with the sender, who'll be able to create a second return label and send you a PDF copy by email through their FedEx account. If the sender can't do this, they should contact FedEx so we can do it for them.

The label and customs documentation I was sent doesn't match the return shipment. What should I do?

Get in touch with the sender, who'll be able to create a new one and send you a PDF copy by email through their FedEx account. If it's an editable label or document, you may need to fill in some of the information yourself before printing.