Here are a few ways you can arrange a pickup:

●      If you’re a registered FedEx customer, you can schedule a pickup on
         FedEx Ship Manager™, or here, or via Mobile App.

●      If you’re not a registered FedEx customer, you can reach to
        our customer service center to schedule and manage pickups.

●      You can also drop off shipments for pick up at a FedEx location near you.

You can’t ship prescription drugs to the U.S. unless it’s been approved by the Food and Drug Administration (FDA). However, there are a few exceptions.

In general, prescription drugs made and exported from the U.S. can only be returned to the U.S. manufacturer. In some cases, a small amount of prescription drugs can be imported into the U.S. – if they adhere to FDA regulations.

If you meet the requirements, you need to include the following information on the commercial invoice:

• A valid copy of the doctor’s prescription
• Complete name, address and phone number of the recipient's licensed treating physician
• Name and address of the drug manufacturer
• Form of medicine (tablets, capsules, liquid etc.)
• Quantity
• Type of packaging
• Type of medical condition being treated
• If the medication can be purchased at the destination
• Dosage strength
• Copy of passport (if the recipient is a non-resident)

Bear in mind you’re limited to just a 90-day supply of imported prescription drugs.

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Some examples include:

• Customs delays
• Holidays
• Strikes
• Bad weather
• No one was there to receive your package at delivery
• Missing documentation
• Security restrictions

You can avoid delays by:

• Taking public holidays, strikes and bad weather into account when planning your shipment
• Ensuring someone is available to receive your package at delivery
• Making sure all your shipping documents are in order and
• Using Electronic Trade Documents to upload your clearance documentation and minimize any delays.

When booking a collection, you will have been asked to provide a ‘ready time and latest available time’ for the driver to collect your package.

These times specify the time window the driver has to collect your shipment. Your driver can attempt to collect your package at any point from the ready time, right up until the latest available time.

If you cannot remember your time window and have booked your collection online, you can view the given times within the My Pickups tab – they’re referred to as ‘the ready time and latest available time’.

If you have booked your collection with our Customer Service team or on the automated phone system, please contact us again to reconfirm your collection time window.

If a driver hasn’t picked up your parcel, double-check the scheduled time and date of the pickup. If that time and date have passed, please contact our Customer Service team for assistance – you can find their contact details here. 

Once our courier has your package, the tracking page will show an estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view its progress every step of the way. In case the estimated delivery date is not available at some moment in the journey, this means we’re updating it and will provide the new date as soon as we can. This might happen in cases of exceptional events or requested changes to the delivery.

Visit fedex.com or download the FedEx® Mobile App to track your shipment and see when it will arrive at your doorstep.

An air waybill, also known as a consignment note, dispatch note or waybill, is a contract between the shipper and the carrier. It provides key information for the shipper and is also used for tracking the shipment and contains barcodes to identify the shipment electronically.

For more information, visit Shipping Channel.