Direct Served
Discover our new and improved FedEx tools and services to get your business next
Discover our new and improved FedEx tools and services to get your business next
Discover our new and improved FedEx tools and services to get your business next
Connecting Israel to greater possibilities across the globe
Effective August 1st FedEx Express Israel is becoming a direct served country. Discover all the key benefits for you and get to know all our new and improved online tools and services. Bellow you can find all information to take your business to what’s next.
Get started with quick and easy tools to set up your account and create your shipment
Open Account
Ship Online
Mobile Tracking
Take advantage of our services and solutions designed to meet all of your shipping requirements
From creating a shipment to printing the labels – this new, online tool speeds up the entire process
Get transit times, ship on-the-go, and track easily from wherever suits you best with FedEx® Mobile App
Open Account
Take advantage of our services and solutions designed to meet all of your shipping requirements
Ship Online
From creating a shipment to printing the labels – this new, online tool speeds up the entire process
Mobile Tracking
Get transit times, ship on-the-go, and track easily from wherever suits you best with FedEx® Mobile App
Invoices & Payment
Get Rates
Create reports online
Email Preferences
- Receive & Manage Invoices
- Review & Pay
- Setup and/or change automatic payments
- Dispute invoices online
- compare rates and delivery dates/ times for different FedEx Services
- view your account specific rates
- view our standard list rates
- Customized reports to track data and trends
- Schedule reports daily, Weekly or Monthly
- Download reports or have email notifications
- Access shipping data up to two years
- Edit your email address
- Update your subscription preferences
Invoices & Payment
- Receive & Manage Invoices
- Review & Pay
- Setup and/or change automatic payments
- Dispute invoices online
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Get Rates
- compare rates and delivery dates/ times for different FedEx Services
- view your account specific rates
- view our standard list rates
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Create reports online
- Customized reports to track data and trends
- Schedule reports daily, Weekly or Monthly
- Download reports or have email notifications
- Access shipping data up to two years
Email Preferences
- Edit your email address
- Update your subscription preferences
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Customs Clearance
Customs Tools
Discover how FedEx can support your goods shipped internationally to enter its destination smoothly with our dedicated customs clearance center.
Online resources to help you complete and submit key documents, calculate duties and taxes, and find out additional customs information relevant to your shipment.
Customs Clearance
Discover how FedEx can support your goods shipped internationally to enter its destination smoothly with our dedicated customs clearance center.
Customs Tools
Online resources to help you complete and submit key documents, calculate duties and taxes, and find out additional customs information relevant to your shipment.
New Customer Center
Frequently asked questions
Let's Talk!
Get the information you need and learn more about how to ship with FedEx. Whether you are a first time or frequent shipper, we are here for you.
All the information you need to help you ship with FedEx.
Looking for more information? Need for further support?
We are here for you!
New Customer Center
Get the information you need and learn more about how to ship with FedEx. Whether you are a first time or frequent shipper, we are here for you.
Frequently asked questions
All the information you need to help you ship with FedEx.
Let's Talk!
Looking for more information? Need for further support?
We are here for you!
Israel becoming Direct Served - Frequently Asked Questions
For FedEx Express shipments, changes will be made to the invoice, payment details and pricing.
We ask you to update your systems accordingly.
FedEx Express Israel International Ltd.
Account number: 05870066
IBAN: IL300107070000005870066
Bank: 10 (Leumi)
Branch 707
Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made.
As of August 1, 2022.
Your contacts remain unchanged for sales and customer service.
For dispute related requests to a FedEx shipment, please use this email address: ilinvoicequery@fedex.com
If you have made a payment to a FedEx invoice, please send us the remittance advice to: remit@fedex.com
Answer: Please follow our setting postal code on fedex.com guide. Setting correct postal code under your profile settings will ensure smooth pick up.
As of August 1, 2022, the shipping tool will be updated with a new look and feel so you can ship more easily. In addition, starting August 1, we will offer new online tools:
FedEx Billing Online - You can receive, view, pay and dispute invoices online from one security location. Find more here
you can easily track your shipments on the fedex.com and in the FedEx Mobile app, where you can receive transit times, ship on the way, and track your shipments. And now also available for the Apple watch.
For contact and support you can also contact us in the chat by clicking here
Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.
For your FedEx shipments, you will now receive a new FedEx invoice in English, with a new layout and contain different shipping information. You can sign up for FedEx® Billing Online once you have received two invoices, through FedEx Billing Online you can view invoices, receive invoices via email, manage invoices and even appeal invoices, all online with securely.
As of August 1, you will receive invoices with a new look and structure, payment terms and billing cycle will vary depending on the type of invoice when shipping invoices are due within 30 days of invoice issuance, Net 30, and taxes and duties invoices are due to pay immediately.
Please check that the payment was made to the correct bank account. If the payment was made to an incorrect account, please email ILinvoicequery@fedex.com with the payment details. If you have made a payment to a FedEx invoice, please send us the remittance advice to remit@fedex.com
You can use this email address: ILinvoicequery@fedex.com or visit fedex.com for FedEx Billing Online
You can use this email address for any question related to the invoice: ILinvoicequery@fedex.com or visit fedex.com.
After receiving two invoices, you can sign up for our FedEx Billing Online, which will be our online tool that offers you the option to receive invoice to your email.
Nothing will change in this process.
You can use this email address for any invoice related question: ILinvoicequery@fedex.com
This is a step as we move forward in our integration journey. We integrate our systems and processes with FedEx, and this has an impact on rates. The new rates are done considering your customized shipping needs and you can always contact your sales representative to guide you on your new FedEx rates.
At the beginning of July 2022, a communication with your new rates sent to you by email or alternatively by direct mail, along with links to the website to view all rates and charges. To view your rates, please visit www.fedex.com
There is no change in your TNT rates.
There will be changes in your FedEx rates, as we have changed the template format and continued to re-rank according to your shipping needs. Your account sales representative will contact you for more information.
For shipping costs please visit fedex.com
Please visit fedex.com
No, delivery times do not change. In any case of changes or improvements we will notify accordingly.
Pick-up and delivery times will not change for FedEx Express or TNT shipments.
No, nothing is changing at this point. In any case of changes or improvements we will notify accordingly.
Yes.
No, nothing's changing right now. In any case of changes or improvements we will notify accordingly.
No. Continue to have access to the same services and service teams that you trust. Our team members are fully committed to providing the same exceptional service you expect from the TNT brand. TNT will continue to provide services as it exists today.
You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.
No. At the moment there are no changes in the use of the air bill - the shipping number. For FedEx Express shipments, please continue to use the FedEx Express air waybill - shipping number, and for TNT shipments, please continue to use the air TNT bill of lading - shipping number.
No.
No, you will still have a TNT account for your TNT shipments and a FedEx account for your FedEx shipments.