For FedEx Express shipments, changes will be made to the invoice, payment details and pricing.

We ask you to update your systems accordingly.

FedEx Express Israel International Ltd.
Account number: 05870066
IBAN: IL300107070000005870066
Bank: 10 (Leumi)
Branch 707

Please remember to send a remittance advice to remit@fedex.com with any EFT (Electronic Funds Transfer) payment made.

As of August 1, 2022.

Your contacts remain unchanged for sales and customer service.

For dispute related requests to a FedEx shipment, please use this email address: ilinvoicequery@fedex.com

If you have made a payment to a FedEx invoice, please send us the remittance advice to: remit@fedex.com

Answer: Please follow our setting postal code on fedex.com guide. Setting correct postal code under your profile settings will ensure smooth pick up.

As of August 1, 2022, the shipping tool will be updated with a new look and feel so you can ship more easily. In addition, starting August 1, we will offer new online tools:

FedEx Billing Online - You can receive, view, pay and dispute invoices online from one security location. Find more here

you can easily track your shipments on the fedex.com and in the FedEx Mobile app, where you can receive transit times, ship on the way, and track your shipments. And now also available for the Apple watch.

For contact and support you can also contact us in the chat by clicking here

Please visit fedex.com for your FedEx shipments and tnt.com for your TNT shipments.

For your FedEx shipments, you will now receive a new FedEx invoice in English, with a new layout and contain different shipping information. You can sign up for FedEx^® Billing Online once you have received two invoices, through FedEx Billing Online you can view invoices, receive invoices via email, manage invoices and even appeal invoices, all online with securely.

As of August 1, you will receive invoices with a new look and structure, payment terms and billing cycle will vary depending on the type of invoice when shipping invoices are due within 30 days of invoice issuance, Net 30, and taxes and duties invoices are due to pay immediately.

Please check that the payment was made to the correct bank account. If the payment was made to an incorrect account, please email ILinvoicequery@fedex.com with the payment details. If you have made a payment to a FedEx invoice, please send us the remittance advice to remit@fedex.com

You can use this email address: ILinvoicequery@fedex.com or visit fedex.com for FedEx Billing Online

You can use this email address for any question related to the invoice: ILinvoicequery@fedex.com or visit fedex.com.

After receiving two invoices, you can sign up for our FedEx Billing Online, which will be our online tool that offers you the option to receive invoice to your email.

Nothing will change in this process.

You can use this email address for any invoice related question: ILinvoicequery@fedex.com

This is a step as we move forward in our integration journey. We integrate our systems and processes with FedEx, and this has an impact on rates. The new rates are done considering your customized shipping needs and you can always contact your sales representative to guide you on your new FedEx rates.

At the beginning of July 2022, a communication with your new rates sent to you by email or alternatively by direct mail, along with links to the website to view all rates and charges. To view your rates, please visit www.fedex.com

There is no change in your TNT rates.

There will be changes in your FedEx rates, as we have changed the template format and continued to re-rank according to your shipping needs. Your account sales representative will contact you for more information.

For shipping costs please visit fedex.com

Please visit fedex.com

No, delivery times do not change. In any case of changes or improvements we will notify accordingly.

Pick-up and delivery times will not change for FedEx Express or TNT shipments.

No, nothing is changing at this point. In any case of changes or improvements we will notify accordingly.

Yes.

No, nothing's changing right now. In any case of changes or improvements we will notify accordingly.

No. Continue to have access to the same services and service teams that you trust. Our team members are fully committed to providing the same exceptional service you expect from the TNT brand. TNT will continue to provide services as it exists today.

You can use your FedEx account for your FedEx shipments, and your TNT account for your TNT shipments. Please contact customer service to learn how to open an account.

No. At the moment there are no changes in the use of the air bill - the shipping number. For FedEx Express shipments, please continue to use the FedEx Express air waybill - shipping number, and for TNT shipments, please continue to use the air TNT bill of lading - shipping number.

No.

No, you will still have a TNT account for your TNT shipments and a FedEx account for your FedEx shipments.