FedEx Israel makes every effort and invests many resources in order to provide all its customers with an equal, respectable, accessible and professional service. In accordance with the law of equal rights for people With the Disabilities Act 1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the The services provided to all customers, independently and equally.

Below is the accessibility statement available at FedEx Israel Sites :

• Address - Kinneret 2, Air Port City
• Phone number for accessibility issues, including service for people with disabilities – 054-6701039
• Contact person for accessibility issues, including service for people with disabilities – Ron Golshtein
• Accessible parking and an accessible road to the hall space - exists
• An accessible position suitable for wheelchair users - exists
• Inspiration loop - exists
• Accessible waiting station - exists
• Accessible elevator - exists
• Service accessibility - receiving information via phone, email and text messages. You can also get assistance through sign language translation. (some requirements may need to be ordered in advance)

• Address - Hativa Road 8, Ben Gurion Air port
• Phone number for accessibility issues, including service for people with disabilities – 054-6701039
• Contact person for accessibility issues, including service for people with disabilities – Ron Golshtein
• Accessible parking and an accessible road to the hall space - exists
• Accessible services - available
• An accessible position suitable for wheelchair users - exists
• Inspiration loop - exists
• Accessible waiting station - exists
• Accessible elevator - exists
• Service accessibility - receiving information via phone, email and text messages. You can also get assistance through sign language translation. (some requirements may need to be ordered in advance)

• Address - Ma'apilim 1, Kiryat Ata
• Phone number for accessibility issues, including service for people with disabilities – 054-6701039
• Contact person for accessibility issues, including service for people with disabilities – Ron Golshtein
• Accessible parking and an accessible road to the hall space - exists
• Accessible services - available
• An accessible position suitable for wheelchair users - exists
• Inspiration loop - exists
• Accessible intercom - available
• Accessible waiting station - exists
• Accessible elevator - not required
• Service accessibility - receiving information via phone, email and text messages. You can also get assistance through sign language translation. (some requirements may need to be ordered in advance)

• Employee trainings for accessible service - trainings are held to familiarize the field of accessibility, create awareness among employees and provide practical tools for providing accessible service.
• Accessible call center - the voice response has been made accessible so that the information is conveyed in clear language and without background music.
• Accessible Chat on fedex.com
• Additional means of contact - there are several additional means of contact: israel@fedex.com

An accessible website is a website that allows people with disabilities and older people to use with the same level of efficiency and enjoyment as all users, about 20 to 25 percent of the population encounter have difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by the Microsoft company.

FedEx Israel believes in and works for equal opportunities in the Internet space for people with various disabilities and people who use assistive technology to use a computer.

Information about website accessibility

• This website complies with the requirements of the Equal Rights Regulations for People with Disabilities (service accessibility adjustments), 2013.
• The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for the accessibility of content on the Internet at level 2.1AA and a certified international standard. WCAG 2.0

Ways of applying for requests and suggestions for improvement regarding accessibility

It should be noted that we continue our efforts to improve the accessibility of the company as part of our commitment to allow the entire population, including people with disabilities, to receive the most accessible service.

If you have encountered any problem or malfunction regarding accessibility, we would appreciate it if you would inform us of this and we will make every effort to find a suitable solution for you and deal with the malfunction as soon as possible.

Details of the accessibility coordinator at FedEx Israel - for accessibility issues, including service for people with disabilities

• Name - Ron Golshtein
• Phone number for accessibility issues, including service for people with disabilities – 054-6701039
• Email for accessibility issues, including service for people with disabilities – ron.golshtein@fedex.com