FedEx Indonesia Customer Harassment Policy

We ask Customers not to harass our FedEx team members, whether on their own, or through a third party. Harassment means disrespectful conduct involving: a demand with violence, making an unreasonable demand beyond its legal entitlement, use of threatening words or actions, defamation of FedEx reputation, or interference with FedEx business by spreading false rumors, using fraudulent means, or resorting to force.

Harassment further includes but is not limited to the following:

• Threats, intimidation, intimidating remarks, and acts.
• Insulting, racist, character-denigrating, or sexual remarks.
• Invasion of privacy.
• Excessive repetition of the same demand or complaint, which results in prolonged detention.
  
• Slander on social media, networking sites or the internet.

We reserve the right to reject shipment and delivery services, discontinue discounts offered, close or suspend Customer’s account, stop credit privileges, and/or refuse any other type of service, if FedEx, at its sole discretion, determines that our team members are harassed by a Customer. We further reserve the right to take appropriate measures to protect our FedEx team members against Customer harassment, including but not limited to consulting with the Police, and/or seeking legal recourse against Customer. (See the Refusal or Rejection of Shipments section).