FedEx® International Connect Plus Service (“FICP Service”) Terms
a) Shipper acknowledges and agrees that the FedEx International Connect Plus service is exclusively for the transportation and delivery of international e-commerce shipments of goods purchased by/for the recipient consumer through Shipper’s website or other e-commerce channels or online marketplaces. Any shipment tendered to FedEx pursuant to the FICP service must originate from the Shipper’s designated address(es) and be destined for a recipient consumer in one of the approved destination countries/territories as provided herein. FedEx reserves the right to verify that Shipper’s shipments are destined for consumers and reserves the right to terminate Shipper’s participation in the FICP service, without notice, in the event of breach of this or any other requirement set forth herein.
b) The Money-Back Guarantee Policy does not apply to shipments tendered under the FICP service, and notwithstanding any provision to the contrary, Shipper is not entitled to request Money-Back Guarantee for FICP shipments.
c) Where available, FedEx reserves the right to auto-redirect to hold (ARTH) any shipment to a location determined by FedEx (e.g., a retail pickup point location or locker alliance). In some destinations, ARTH will be made prior to any delivery attempt. When ARTH is utilized, the recipient will be made aware of the pickup location and other pickup information through a door tag or automated notice sent to his/her mobile device or email address. FedEx reserves the right to release packages at residential delivery locations. Where not prohibited by applicable law, Shipper shall provide FedEx with contact information (email address and mobile number) for recipient consumer in order to provide the recipient consumer the option to use FedEx Delivery Manager® to manage the delivery of the shipment.
d) FICP is only available to select countries and territories. See fedex.com/en-us/shipping/international/ecommerce-connect-plus.html for more information.
e) In addition to the prohibited items set forth above, Shipper is prohibited from tendering to FedEx perishable goods; merchandise for commercial, government, or military use; items intended for resale; or bulk orders (e.g., business-to-business shipments) through the FICP service (each an “International Connect Plus Prohibited Item”).
f) Customer acknowledges and agrees that Customer, has full legal and financial responsibility for all export shipments tendered pursuant to the FICP Service, and FedEx will have no responsibility or obligation for the classification of exports or compliance with export control laws that apply to the exporter of record. If the sender fails to designate a payer on the air waybill, duties and taxes will automatically be billed to the sender.
g) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ALWAYS ULTIMATELY LIABLE FOR, and agrees to pay, ALL CHARGES AND FEES, including any special handling fees and any duties or taxes which we have disbursed, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, if the recipient or third party fails or refused to pay. FedEx is authorized (but shall be under no obligation) to advance any duties, taxes, or charges and to make any disbursements, without any further or prior notice to the sender.