The Money-Back Guarantee (MBG) applies to selected FedEx Express services for Asia Pacific (APAC) and Middle East, Indian Subcontinent and Africa (MEISA) payers only. This money-back guarantee can be suspended, modified or revoked by FedEx at any time and without prior notice. For more information, please visit our Standard Conditions of Carriage.

Visit fedex.com to read more about the international fuel surcharge and our other surcharges. 

Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes.

Estimated Duties and Taxes are based on invoice value, customs valuation & Incoterms® as per local customs rules.

Visit our location page to find a FedEx location near you.

After you log in to FedEx Billing Online using your fedex.com User ID, you will see an Account Summary, which shows a list of your open invoices with corresponding balances, your total balance due and total past due amount, if applicable.

Please follow the steps below to open a FedEx account:

• Go to the Open a FedEx Account page.
• Select your preferred account type that meets your shipping requirements.
• Follow the steps and complete the required fields.

Visit our How to order supplies guidance in our New Customer Center for tips and steps on how to order FedEx supplies. Or you may order our supplies directly in our Supplies Request Form.

• If you are a shipper, when you prepare your shipment you can enable the FedEx Delivery Manager service to allow your overseas customers to customize and change their delivery date and/or location at no extra cost. Once this is enabled, your customers will receive a notification via email and/or SMS and can request a change.  Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.  
• You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied. 
• Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.

*Terms and Conditions apply

Visit our How to fill out Commercial Invoice guidance in our New Customer Center for tips and steps to prepare a commercial invoice. 

Choose from a variety of FedEx Shipping Services and find the best option that meets your international shipping needs for either a critical document, package or freight.  

Using the steps below, you may reprint a shipment air waybill within 12 hours from when you created the air waybill or until midnight of the day you created the air waybill.

1. Access our online shipping tool. You will be asked to log in if you have not already done so.
2. On the new FedEx Ship Manager^TM, click on the "Shipment" tab on the left navigation bar.
3. Select the three vertical dots next to the shipment you want to reprint the air waybill.
4. Click the "Reprint" button.

• Go to FedEx Tracking, enter your 12-digit tracking number and click "Track"

• To learn more about how to track your shipment, visit FedEx Tracking Quick Help. 

The shipping air waybill can be cancelled 12 hours upon creation or before the ship date is printed on the air waybill. You will not be billed for transportation charges if you do not use the shipping air waybill.

Follow the steps below to cancel a shipment:

1. Access our online shipping tool. You will be asked to log in if you have not already done so.
2. On the new FedEx Ship Manager^TM, click on the "Shipment" tab on the left navigation bar.
3. Select the three vertical dots next to the shipment you want to cancel.
4. Click the "Cancel" button.
5. If you ordered a pickup for the shipment, please also cancel the pickup.