FedEx Express and TNT. Creating more connections and new opportunities.
FedEx Express and TNT are coming together to offer you new opportunities, a better service and stronger support. The integration of the world’s largest air express network and the unparalleled European road network will take time, but we’ve already made significant progress.
Your current service
We are working to bring FedEx Express and TNT together and make improvements to your service. As we move forward, our teams remain committed to delivering the exceptional service you expect from both companies.
As we roll out our improvements, you’ll start to see better coverage, greater global connectivity, and a broader selection of service options, where possible. In the meantime, you can be confident that we will continue to offer the same:
- booking solutions
- customer service team
- rates, terms and conditions
- account, billing and invoicing processes
Your future service improvements
Our integration is taking place in stages. You can expect to see service improvements over time.
Our service improvements include:
- one fully-trained courier for all your shipping needs
- one sales contact for easier access to our services
- streamlined pick-up and delivery operations
As we go through each stage of the integration journey, we’ll keep you informed of our progress and notify you in advance of any changes. Throughout the integration journey, delivering outstanding services will remain our number one priority.
What the integration means for you
Access to an unparalleled network
We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world.
FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.
Easier access to more opportunities and services
You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit FedEx Express or TNT.
Outstanding customer support
Both TNT and FedEx Express have a reputation for outstanding customer service.
During this first stage of the integration, you’ll receive the same exceptional service you have come to expect.
An enhanced global delivery network optimized for packages and pallets
The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.
Opportunity for growth
By choosing FedEx Express, you are working with the world’s leading shipping company. We invented express distribution and, in 2018, FedEx was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 18th consecutive year.
Frequently Asked Questions
I want to know if my services are changing
You will continue to have access to the same services you trust. We are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. FedEx Express and TNT will continue to provide services as they do today. You can rely on the same customer service team that you currently work with.
We have integrated the FedEx Express and TNT Sales teams as of 1 June 2018, making it easier for you to access the full service portfolio of both companies through one dedicated Sales contact. As we’re bringing our sales teams together, your sales contact may change. However, our sales teams have been trained in FedEx Express and TNT services to make sure you receive the shipping support you expect from both companies.
As we bring our local ground operations together, you will gradually benefit from a seamless pickup and delivery experience for both FedEx Express and TNT shipments through one dedicated courier.
TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.
No. For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.
We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.
FedEx Express and TNT have worked together to plan and optimize the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
No. For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration undertakes a phased approach with different markets going through integration in phases. We will keep you informed of any changes and improvements for you and your business, or please contact FedEx Express or TNT Customer Service for more information of our service updates.
I want to ship
Not for the time being. The integration of FedEx Express and TNT will take place in phases. There are no changes to the way you book and ship your shipments with FedEx Express or TNT. We will keep you informed of any changes and improvements for you and your business.
No. There are no immediate changes to how you book your shipments or pallets with FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide separate shipment booking services as they do today.
However, if you would like to start using the services of either company, we welcome your business. Please contact the respective Customer Service teams to open your FedEx Express or TNT account.
No. There are no immediate changes to how you book your shipments or pallets with FedEx Express or TNT. FedEx Express and TNT will continue to provide separate shipment booking services as they do today.
No. For now, there are no changes to how you schedule your pickups. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground operations, you will see a FedEx Express courier pick up or deliver your TNT shipments, and vice versa.
No. There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to operate independently.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands.
In areas where we have begun the integration of our pickup and delivery operations, our customers will see a dedicated FedEx Express or TNT courier pick up or deliver both FedEx Express and TNT shipments. Our couriers have been trained to handle both shipments. We remain committed to delivering consistent and outstanding service you have been receiving, and will keep you informed as to when we begin such integration in other areas.
No. Please continue to contact FedEx Express Customer Service or couriers/drivers for FedEx Express supplies and TNT Customer Service or couriers/drivers for TNT supplies.
Each company’s packaging is customized and optimized for its own delivery network and as such should only be used with the company that provides the packaging. You may ship using your own packaging or the shipping company’s packaging but please do not mix packaging.
If you would like to start using the services of either company, we welcome your business. Please contact the respective Customer Service teams to open your FedEx Express or TNT account.
No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.
I want to track a shipment.
No. There are no immediate changes to how you track your shipments. Please continue to access the FedEx website to track your FedEx Express shipments, and the TNT website for TNT shipments.
I want to know who to contact (sales, courier, customer service)
There is no immediate change. FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration
There is no immediate change. The integration of FedEx Express and TNT integration will take place in phases. As we bring our local ground operations together, you will gradually benefit from a seamless pickup and delivery experience for both FedEx Express and TNT shipments through one dedicated courier. We will keep you informed of any changes and improvements for you and your business.
We have integrated the FedEx Express and TNT sales teams, making it easier for you to access the full service portfolio of both companies through one dedicated Sales contact. As we’re bringing our sales teams together, your sales contact may change. However, our sales teams have been trained in FedEx Express and TNT services to make sure you receive the shipping support you expect from both companies. We will keep you informed of any changes to your sales contact.
FedEx Express and TNT will continue to provide services as they do today. To learn how to ship with FedEx Express or TNT, please contact your current FedEx Express or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.
There is no immediate change to customer service number you use today. FedEx Express and TNT will continue to provide services as they do today.
Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know more about your integration plans
Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today.
Some of you will experience our service improvements now, and some of you can look forward to them in the near future. Our service improvements include:
- One dedicated courier who is fully trained to support all your shipping needs;
- One sales contact for easier access to a full service portfolio of both companies; and
- Streamlined pickup and delivery experience.
We will be excited to share new opportunities with you as soon as they become available. Until then, it is business as usual.
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
I want to start using FedEx Express and/or TNT services
Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.
However, if you would like to start using services of either company, we welcome your business. Please contact the respective Customer Service teams to open your FedEx Express or TNT account.
Please contact FedEx Express or TNT Customer Service to open the respective accounts. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.
To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT Customer Service to open the respective accounts. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.
I want to understand any potential impact on my account
There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as they do today.
I have a question on my payment
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
Get in touch
FedEx Express and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.
