How can we help?
How can we help?
Sender FAQs
To schedule a pickup online, you need to have a fedex.com User ID.
Visit our New Customer Center to learn all you need to know about how to ship with FedEx.
To get a quote for a specific package, use our Rate Tool.
- You may contact us to change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.Â
- Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.
*Terms and Conditions apply
- Make sure you have a valid FedEx account and a fedex.com User ID.Â
- Access our online shipping tool with your fedex.com User ID to prepare air waybills and commercial invoices.
Visit our How to Pack guidance in our New Customer Center for tips and steps to pack your shipment.
Our FedEx Global Trade Manager and the Document Preparation Center provide you with a one-stop resource for international shipping information, including how to calculate estimated Duties and Taxes.
Estimated Duties and Taxes are based on invoice value, customs valuation & Incoterms® as per local customs rules.
Using the steps below, you may reprint a shipment air waybill within 12 hours from when you created the air waybill or until midnight of the day you created the air waybill.
- Access our online shipping tool. You will be asked to log in if you have not already done so.
- On the new FedEx Ship ManagerTM, click on the "Shipment" tab on the left navigation bar.
- Select the three vertical dots next to the shipment you want to reprint the air waybill.
- Click the "Reprint" button.
Visit our location page to find a FedEx location near you.
Choose from a variety of FedEx Shipping Services and find the best option that meets your shipping needs for either a critical document, package or freight internationally. Â
You may order our supplies in our Supplies Request Form. And visit our How to Pack guidance for tips on how to pack your shipment.
The status of your shipment will be updated in the FedEx system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit.
Can’t find what you’re looking for?
Contact us with one of these options.
Customer Service
Get in touch with our Customer Service for further enquiries about our services.
Call customer supportTechnical Support
Contact our specialist team if you have a technical question about any of our digital shipping tools.
Call technical support