man at counter with package

Sorry, your shipment can’t be dropped off

Your shipment wasn’t accepted due to one of these reasons:

  1. It’s too heavy and weighs more than 15 kg – our maximum weight
  2. The value exceeds the limit of £750 customs value or £75 declared value
  3. The clearance paperwork is missing

Please schedule a courier to pick up your shipment – you can do this online with our handy pickup tool.

Need more information? Feel free to get in touch.