What happens if my package was delivered to the wrong location?
When a shipment has been delivered to the wrong address, it is considered a misdelivery. When a misdelivery is discovered, the following procedure is used to retrieve the shipment:
- The dispatch team will request an on-call pickup from the driver servicing the area
- The driver will pick up the shipment
- The driver will reattempt the delivery the same day if possible. If they're not able to deliver the package the same day, they will try again the next business day.
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