As from launch date, you can choose between an early-morning delivery through FedEx^® First, a delivery by midday through FedEx^® Priority Express, or by the end of day with FedEx^® Priority (all next business day) as well as FedEx® Economy (end of day in 2-3 business days) benefitting from fast connectivity via our road network*.

Moreover, the new portfolio offers additional freight services FedEx^® Priority Express Freight with a midday delivery the next business day and FedEx^® Priority Freight with delivery at the end of the next business day* – for all your domestic shipments with packages from 68 kg up to 1000 kg**.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.

FedEx First is our new domestic time-definite, door-to-door, early-morning service for shipments up to 68 kg, scheduled to reach your customers by 09.00, 09.30 or 10.00 am on the next business day*.

FedEx Priority Express is the new name for our domestic time-definite, door-to-door parcel service with a midday delivery commitment the next business day* for packages from 68 kg up to 1000 kg**.

FedEx Priority is the new name for our service, for parcel shipments up to 68 kg, to be delivered by end of the next business day*.

Use FedEx Economy for your less urgent parcel shipments, up to 68Kg, for nationwide delivery in 2-3 days*.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.

FedEx Priority Express Freight is our new domestic freight express door-to-door service, with a midday delivery commitment the next business day, available for shipments with packages from 68 kg up to 1000 kg*.

FedEx Priority Freight service is our new day-definite freight door-to-door service, for shipments with packages from 68 kg up to 1000 kg** reaching your customer with an end of day delivery commitment the next business day*.

*Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.

The new FedEx domestic services enable access to a broad portfolio of time-definite domestic parcel and freight services. The harmonised naming of our domestic portfolio with our international services gives you the simplicity and confidence to ship with FedEx across the World or across the UK using your preferred service.

* Availability of services and transit times may vary depending on origin and destination. Terms and conditions apply – visit fedex.com for full details of our services.

You can use FedEx Pak or your own packaging to ship with the new domestic services*.

*FedEx Pak are available complementary to shipments for FedEx business account holders.

Yes, all delivery signature options are available for the new domestic services*.

* Service availability may vary according to place of collection and destination. Please contact us for details.

Yes, domestic shipment deliveries can be managed by using our FedEx Delivery Manager.

Please contact Customer Service for details.

You can ship with our new domestic services from the day the news services launch as indicated above.

To use the new services, you have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.

To enjoy the new services from the launch day, you have to ship using the latest versions of our tools.

• For online shipping

  If you’re shipping online, this means using the new FedEx Ship Manager™ at fedex.com. All you need to do is sign in to fedex.com with your ID and password and create a shipment. If your chosen destination and shipment type are eligible for the service, it will show up as an option for you to select.
  

  In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version.

  If you have a ‘Shipment Profile’ configured, you may need to reselect your default service to after launch date when the new services are available or include the new service within your order file.

  If you’re new to online shipping and do not have an ID and password associated with your FedEx account yet, click here to create one. Log out and log in again to make sure that your new ID and password are activated on the updated online tool. Then start shipping.

• For FedEx Web Services shipping:

  Please note that FedEx Web Services has been placed into ‘development containment’. This means we’re stopping releasing new functionalities and security enhancement on FedEx Web Services and, over time, we’re planning to end support. Future enhancements will only become available on our modernised FedEx APIs. To ensure continuity of your integration with FedEx capabilities, your migration to the new FedEx APIs is necessary. We advise you to plan, prioritise and initiate your migration.

  The FedEx Developer Portal can guide you through every step in the integration process – from browsing the API catalogue to determine what you need for your application, all the way through to completing your integration.

  If you are unable to migrate to FedEx APIs by the time our new domestic services launch, you can ship domestic with FedEx Web Services version WSXI3600 or above. You then need to add the new service types as of the day the new services launch to be able to see the new services:

  FEDEX_FIRST
  FEDEX_PRIORITY_EXPRESS
  FEDEX_PRIORITY
  FEDEX_ECONOMY_SELECT
  FEDEX_PRIORITY_EXPRESS_FREIGHT
  FEDEX_PRIORITY_FREIGHT

  If you are unsure how to add the new service types, this can be found by using the user guide below for webservices which provides clear instructions.

  FedEx Web Services_Technical Upgrade Guide 2024

• For FedEx API shipping

  You will need to add the new service types as of the day the new services launch to be able to see the new services:

  FEDEX_FIRST
  FEDEX_PRIORITY_EXPRESS
  FEDEX_PRIORITY
  FEDEX_ECONOMY_SELECT
  FEDEX_PRIORITY_EXPRESS_FREIGHT
  FEDEX_PRIORITY_FREIGHT

• For integrated shipping with an offline solution

  If you’re an offline integrated customer, this means using FedEx Ship Manager® Software as from version 23.07* and/or FedEx Ship Manager® Server version FXRS v20.07**.

  As of service launch date, please set up the new services by entering the following product codes in your system:

• For manual shipping with an offline solution

  If you’re using an offline solution, this means using FedEx Ship Manager® Software as from version 23.07*, the new services will be automatically available on the day of release.
  

  * Please note that certain surcharges might not show accurately in this version. This is expected to be resolved in a future version of the software. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.

  ** Please note that your new domestic rates and surcharges do not yet show accurately in this version. Rate quotes will be blank/zero and you might get a rate quote exception warning. This does not have any impact on your shipping process. This bug is expected to be resolved in the next version 20.08. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.

  Whether you’re shipping online or offline, new services display in your shipping tool upon availability, together with any other FedEx services.

  Please note: if you do not yet use any of the shipping solutions as recommended above, you are still able to see and select for shipping the old domestic product codes. This will be priced for billing purposes using the equivalent domestic product and subsequent rate.

  FedEx Next Day by 9 a.m. and FedEx Next Day by 10 a.m. will be invoiced as FedEx First
  FedEx Next Day by 12 a.m. will be invoiced as FedEx Priority Express
  FedEx Next Day will be invoiced as FedEx Priority
  FedEx Freight will be invoiced as FedEx Priority Freight

No, you cannot use our new domestic services with these tools.

Thus, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.

Please note: if you do not yet use any of the shipping solutions as recommended above, you will still be able to see and select for shipping the old domestic product codes. This will be priced for billing purposes using the equivalent domestic product and subsequent rate.

FedEx Next Day by 9 a.m. and FedEx Next Day by 10 a.m. will be invoiced as FedEx First
FedEx Next Day by 12 a.m. will be invoiced as FedEx Priority Express
FedEx Next Day will be invoiced as FedEx Priority
FedEx Freight will be invoiced as FedEx Priority Freight

You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the new services.

Your new rates for FedEx domestic services will be effective once the new services launch as indicated above. The new rates will include our new parcel and freight services:

FedEx First
FedEx Priority Express
FedEx Priority
FedEx Economy
FedEx Priority Express Freight
FedEx Priority Freight

Please contact Customer Service or your dedicated Sales representative if you have questions or require further assistance.

Please note: if you continue using other automation versions than recommended above in the Shipping Tool section, you will still see and be able to select for shipping, the old domestic product codes. This will be priced for billing purposes using the equivalent domestic product and subsequent rate.

You can view your updated rates which reflect these new services by following these simple steps:

• Login at FedEx Rate Sheets with your fedex.com User ID and password
• Enter your FedEx 9-digit account number
• Set the effective date to 11 March 2024, and select at least one of the following services only (FedEx® First, FedEx® Priority Express, FedEx® Priority, FedEx® Economy) to request your rate sheet*

Please contact Customer Service or your dedicated Sales representative if you have questions or require further assistance.

* Rates don't include duties and taxes or extras such as ancillary service fees, surcharges, or special handling fees.

We offer a range of value-added services and other options for your new domestic services. These may incur additional fees or surcharges. For more details go to our Domestic surcharges on fedex.com or contact your Sales representative.

The index-based fuel-surcharge for UK National shipments is based on the monthly average forecourt price of Diesel, as published by the AA and is inclusive of duties and taxes applicable in the UK. To download the latest monthly data from their website, please click here. The table on our website shows the average UK diesel price bands and their corresponding fuel surcharge levels.

No, there are no changes to your payment or credit terms.

We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as legally required. If you have a contract with us, save for your rates and surcharges (see above), this will not change as a result of the introduction of our new services.

Here’s how to calculate the DIM weight (also known as volumetric or cubed weight) for your FedEx domestic shipments:

Length* x Height x Width (in cm) / 5000**

Example:
Actual weight: 60kgs and Dimensions: L = 80cm, H = 70cm, W = 60cm
DIM Weight = 60 x 70 x 80 / 5000*** = 67.2kgs

In this example, the dimensional weight is greater than the actual weight of the package, so DIM weight will be used for rating the shipment.

For more information about DIM weight, head over to this page or speak to your Sales representative.

* Length is defined as the longest side of the package.
** Each measurement shall be rounded to the next whole number.
*** Reflects the default DIM value; this may vary by country and/or by customer.