What happens when no one is at my home or office to accept a shipment?
If no one was available to accept a shipment, the driver will leave a ‘Missed Delivery Card’ with a QR code. You can scan the code which will take you to our website and the options you have.
Depending on your country and shipment type, you can arrange to deliver:
- On a later date
- To a neighbor
- To a safe space
- To a pickup point
- To another address
- With additional instructions for the driver
If you missed a delivery, you’ll need to arrange a new date and time in FedEx Delivery Manager® so we can attempt the delivery again.
If you can’t change your delivery online, please contact Customer Support.
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