Can I claim a refund if my delivery was late?

If we didn’t deliver your package on time, you may be able to request a refund or an adjusted invoice.

To submit a claim, simply fill out this form and we’ll either process it automatically or be in touch about the next steps.

Learn more about our FedEx Money Back Guarantee policy through our Service News and Conditions of Carriage.

Can’t find what you’re looking for?

Contact us through one of these options.

Our virtual assistant is available 24/7 to answer all your questions. If it doesn’t have an answer for you, our team will jump in to help.

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Simply fill in a quick form with your query and our team will get back to you.

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If you don’t mind waiting a while, you can call us to speak to one of our team.

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