Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support – Provides you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx

Frequently Asked Questions

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1. How do I create a domestic shipment (where applicable)?
2. How do I create an international shipment?
3. How do I create a return shipment?
4. How do I view or process a pending shipment?
5. How can I find out how much my shipment will cost?
6. How do I schedule a pickup?
7. How do I use a Shipment Profile to create a shipment?

Create a Domestic Shipment (where applicable)

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• From
• To
• Package & Shipment Details
• Freight Package & Shipment Details
• Billing Details
• Special Services
• Pickup/Drop-off
• Email Notifications
• Rate & Transit Times
• Complete your Shipment

Create an International Shipment

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Complete the required information on the Create a Shipment screen and click either Ship or Continue.

• Document shipments: When shipping documents with no resale value, click Ship to print your shipping label.
• Product/commodity shipments: When shipping products or commodities, click Continue to enter required commodity information and information for customs documentation. Then click Ship to print your shipping label and customs documentation.

• From
• To
• Package & Shipment Details
• Freight Package & Shipment Details
• Billing Details
• Special Services
• Pickup/Drop-off
• Email Notifications
• Rate & Transit Times
• Complete your Shipment
• Advisories

From

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Sender information

Use one of the following options to change the sender:

• Select a different sender from your Address Book using the Saved senders, Contact ID, Company or Contact name drop-down menus.
• Click Select Address from Microsoft Outlook^®. This feature must be enabled in the From section on the Preferences screen.
• Enter all required information for a new sender.

Save sender information

• Save as my default address: Designates the sender as the default for future shipments.
• Save new sender in address book: Saves a new sender to use for future shipments.
• Save changes in address book: Saves updates to the sender information in the Address Book.

To

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Recipient information

Use one of the following options to enter or select your recipient information.

• Select a saved recipient from your Address Book using the Contact ID, Company or Contact name drop-down menus
• Click Select Address from Microsoft Outlook^®. This feature must be enabled in the To section on the Preferences screen.
• Enter all required information for a new recipient.

Get EEI/SED data

Perform detailed address check (U.S. and Canada only)

This is a residence

• Select this option to indicate that you are shipping to a residence within the U.S. instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
• FedEx will automatically check the residential address box if our records indicate the address is a residence. You may choose to deselect the box. Please refer to the FedEx Service Guide at fedex.com for more information on residential delivery surcharges.
• Residential deliveries for most shipments no longer require a signature for FedEx Express deliveries unless you select a FedEx^® Delivery Signature Option.

Save recipient information

• Save new recipient in address book: Saves the recipient for future use.
• Save changes in address book: Save updates to the recipient information in the Address Book.

Check Government List of Unacceptable Trading Partners

Postal code requirements and countries affected

Country/Location	Optional Postal Prefix	# Postal Code Digits	Postal Code Pattern A = Alpha N = Numeric
Australia	None	4	NNNN
Austria	A-	4	NNNN
Belgium	B-	4	NNNN
Brazil	None	8	NNNNNNNN
Canada	None	6	ANA NAN
China	CN-	6	NNNNNN
Denmark	DK-	4	NNNN
Ecuador	None	6	NNNNNN
Finland	FI-	5	NNNNN
France	F-	5	NNNNN
Germany	D-	5	NNNNN
Greece	GR-	5	NNNNN
India	IN-	6	NNNNNN
Indonesia	None	5	NNNNN
Italy	I-	5	NNNNN
Japan	None	7	NNNNNNN
Luxembourg	LU-	4	NNNN
Malaysia	None	5	NNNNN
Mexico	CP-	5	NNNNN
Netherlands	NL-	6	NNNNAA
Norway	N- or NO-	4	NNNN
Philippines	None	4	NNNN
Portugal	PT-	4	NNNN
Puerto Rico	None	5	NNNNN
Romania	None	6	NNNNNN
Russia	None	6	NNNNNN
Saudi Arabia	None	5	NNNNN
Singapore	None	6	NNNNNN
Slovakia	None	5	NNNNN
South Africa	None	4	NNNN
South Korea	None	6	NNNNNN NNN-NNN
Spain	None	5	NNNNN
Sweden	SE-	5	NNNNN
Switzerland	CH-	4	NNNN
Thailand	None	5	NNNNN
Turkey	None	5	NNNNN
United Kingdom (Great Britain)	None	Various	AANNAA AANANAA AANNNAA ANNAA ANANAA ANNNAA
United States	None	5	NNNNN

Package & Shipment Details

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Ship date

No. of packages

• If you are shipping more than one package and they all have the same weight and dimensions, click Yes for Are packages identical?
• If you are shipping more than one package and not all packages are identical, click No and enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
• For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager^® cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than U.S. $2,500.

Weight or Weight per Package

• Enter the weight of your shipment. If your shipment contains more than one package and all packages are identical, enter the weight per package.
• FedEx reserves the option to re-weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
• If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Declared/Carriage Value or Declared/Carriage Value Per Package

Enter the declared value for shipments within the U.S. and Canada or the carriage value for international or UK domestic shipments. If your shipment contains more than one package and all packages are identical, enter the value per package.

• Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
• Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.
• Carriage Value (UK): The liability of FedEx for loss of or damage to a shipment or for the delay, incorrect delivery or non-delivery of a shipment and for other types of losses or claims is limited and in some cases not accepted at all. These limitations and exclusions of liability are set out in the relevant FedEx Conditions of Carriage which apply to the shipment (see below for more information). By entering a Declared Value for Carriage you are requesting that FedEx accept an increase in its liability in connection with the shipment that you are booking. This may mean that you are charged an additional surcharge for this increase in liability and this will be included in the rate that you are subsequently quoted. Please refer to the relevant FedEx Conditions of Carriage for full details of the limitations and exclusions that apply to your shipment and the Declared Value for Carriage. In particular please note that (i) certain items may not be shipped with FedEx and no liability will be accepted if these are shipped, regardless of whether a Declared Value for Carriage is entered; (ii) the Declared Value for Carriage may not exceed a set maximum value (as set out in the Conditions of Carriage); and (iii) the Declared Value for Carriage may not exceed the Total Declared Value for Customs. Please note that for UK domestic shipments Declared Value for Carriage has previously been referred to as ‘Enhanced Transit Liability’.
  • Conditions of Carriage for UK international shipments
  • Conditions of Carriage for UK domestic shipments

Service type

Saturday delivery

Package type

Dimensions

• Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
• The minimum package dimensions are 1 in/cm for any dimension: length (L), width (W) or height (H).

Package Contents – Documents

1. Package Contents: Click Documents if your international shipment contains letters, statements, applications and other types of correspondence that are not for resale.
2. Document description: Select a description from the drop-down menu that best describes your document, or click Your document description and enter your description in the text box. If desired, click Save as my default description.
3. If you select No Commercial Value, continue with the Billing Details section. If you select any other description, continue below.
4. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
5. Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
   Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.
6. Export documents: If desired, click Complete Commercial Invoice online. Refer to Commercial Invoice for Commercial Invoice requirements.
7. Verify the Terms of Sale, which is the point at which sellers have fulfilled their obligations so the goods are said to have been delivered to the buyer. The drop-down menu defaults to Free Carrier (FCA/FOB).
8. Additional invoice information: Click this link to enter any additional information, (such as freight and insurance charges) you wish to print on a Commercial Invoice created online. The additional charges entered in these optional fields are added by the sender and are not related to FedEx charges.

Package Contents –Products/Commodities

1. Package contents: Click Products/Commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
   • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
   • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
   • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
   • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
   • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
   • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
3. Total customs value:
   Enter the total value assigned to all products or commodities in the shipment. Some countries have a limit on acceptable values for products or commodities. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.
   Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.
4. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.

Commercial Invoice options

FedEx International Ground^®

• I want to use my own Commercial Invoice/Pro Forma Invoice: A Commercial Invoice is not created online by FedEx Ship Manager. Refer to FedEx International Documentation if you would like to create your Commercial Invoice using FedEx^&174; Global Trade Manager.
• I want to create a Commercial Invoice for FedEx Ground: A Commercial Invoice is created online by FedEx Ship Manager.

FedEx Express^® Freight Package & Shipment Details

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FedEx considers FedEx Express Freight Services a single handling unit or package, typically attached to a skid, weighing between 151 pounds (69 kilograms) and 2,200 pounds (997 kilograms). A skid is a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, are at least 4 inches (10 cm) high and can vary in length and width.

• Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
• All FedEx Express Freight must be forkliftable, stackable, banded and shrink-wrapped.
• Special handling arrangements must be made for single skids that exceed any of the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule such a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx (1.800.463.3339). For all other locations, call FedEx Customer Service.
• Space must be booked for all FedEx 1Day^® Freight (U.S. and Canada only), FedEx International Priority^® Freight and FedEx International Economy^® Freight (U.S. only). FedEx Ship Manager at fedex.com can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx (1.800.463.3339). For all other locations, call FedEx Customer Service.
• Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day Freight^® (U.S. only) and FedEx 3Day^® Freight (U.S. only), require a booking confirmation. Please contact FedEx Express Freight Customer Service at 1.800.332.0807.

Ship date

No. of skids

• If you are shipping more than one skid, enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
• For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than US $2,500.

Weight or Weight per Skid

• Enter the weight of your shipment. If your shipment contains more than one skid, enter weight per skid.
• FedEx reserves the option to re-weigh and measure your skid(s). Your rate may change based on actual weight or dimensions.
• If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Total Declared/Carriage Value or Declared/Carriage Value per Skid

Enter the declared value for shipments within the U.S. and Canada or the carriage value for international shipments. If your shipment contains more than one skid, enter the value per skid.

• Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
• Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.

Service type

Package type

Dimensions

• Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
• Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
• To save your dimensions for use in future shipments, click Save dimensions profile and enter the Profile name (up to 10 characters). You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Shipment purpose

Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.

• Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
• Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
• Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
• Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
• Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
• Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.

Total customs value

Booking confirmation number

Enter the booking confirmation number, which is the number assigned to your shipment through an advanced "reservation" or confirmation made in the FedEx booking system. It is required for the following shipments:

• FedEx 2Day Freight and FedEx 3Day Freight shipments if the total from one origin location exceeds 20,000 lb (9,091 kg)
• FedEx 1Day Freight (F1)
• FedEx International Priority^® Freight (IPF or IPF-BSO)
• FedEx International Economy^® Freight (IEF or IEF-BSO)

Process a return shipment

Billing Details

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Bill transportation to

Select the account to bill for the shipment from the drop-down menu.

• If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field.

Bill duties/taxes/fees

Select the account to bill for an international shipment’s duties, taxes and fees from the drop-down menu.

• If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field.
• Add an Account
  Add another FedEx account to the Select an Account drop down by clicking the Add an account link. For accounts with access to Shipping Administration at FedEx Ship Manager^®, you can add accounts via the Administration tab.

Update credit card

Select your FedEx account in the ‘Bill transportation to’ or ‘Bill duties/taxes/fees to’ field that you would like to update and click Update credit card link. Your previously entered shipment details will not be lost.

Reference fields

Enter or select reference information in the Your Reference field, such as a customer number used by your company. Click More reference fields to enter or select a P.O. number, invoice number and department number.

• References can be used for tracking and reporting purposes.
• All references except Invoice no. print on your FedEx Express, FedEx Ground and FedEx Express Freight Services invoices.
• References print on all shipping labels except plain paper FedEx Express international labels, which include only one reference field.

Special Services

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Special Services

Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination and package & shipment details.

• Broker Select: (International Only) Select this option to identify the broker to use for this shipment. Enter the required broker information and click OK. Note: (International Ground only) If you do not select a broker using the Broker Select option, FedEx Ground will arrange for the clearance of this shipment and applicable charges (including the Clearance Entry Fee) will be reflected on the transportation invoice.
• COD (Collect on Delivery): (U.S. Domestic and Ground Shipping Only) Select this option to authorize FedEx to accept the payment type specified from the recipient at the time of delivery. Enter the required collection information and click OK. The collected amount is then forwarded to the shipper. You are charged a special handling fee.
• Dangerous goods: Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). Select the Dangerous goods type from the drop-down menu. Refer to the FedEx Guide to Services for more information about dangerous goods.
  • Accessible Dangerous Goods: Items such as explosives, flammable gas, flammable liquid, and corrosive material that must be accessible during transit may only be shipped using certain FedEx Express services.
    

    Class 1.4 - Explosives
    Class 2.1 – Flammable Gases
    Class 2.2 – Non Flammable Gases with a Cargo Aircraft Only label
    Class 3 – Flammable Liquids
    Class 4.1 – Flammable Solids
    Class 4.2 – Spontaneous Combustible
    Class 4.3 – Dangerous when wet
    Class 5.1 – Oxidizing Substances
    Class 5.2 – Organic Peroxides
    Class 8 – Corrosives

  • Inaccessible Dangerous Goods: Items such as toxic and infectious substances, radioactive materials and Limited Quantity that do not need to be accessible during transit. These may be shipped via most U.S. and international FedEx Express services. Limited Quantity can only be shipped for U.S. domestic shipments and/or U.S. territories such as Puerto Rico.
    • Class 2.2 — Non Flammable Gases without a Cargo Aircraft Only label
    • Class 6.1 — Toxic (Poisonous) Substances
    • Class 6.2 — Infectious Substances
    • Class 7 — Radioactive Material, White I, Yellow II, Yellow III
    • Class 9 — Miscellaneous and Limited Quantity
  • Dry ice: Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. Enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per shipment is 200 kg (440 lbs.).
  • FedEx Appointment Home Delivery^®: (FedEx Ground Shipping Only) Delivery on a specific date and time you select. We attempt to contact the recipient in advance.
  • FedEx Date Certain Home Delivery^®: (FedEx Ground Shipping Only) Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it.
  • FedEx Evening Home Delivery^®: (FedEx Ground Shipping Only) Delivery between 5:00 p.m. and 8:00 p.m. on the scheduled date of delivery.
  • FedEx International Controlled Export: (U.S. Export Shipping Only) Items covered by a U.S. State Department license or Drug Enforcement Agency (DEA) export permit, or other shipments requiring additional document processing or government clearance prior to export. These shipments include those covered by carnet, drawback, Fish and Wildlife permit, temporary import bond (TIB), transportation and exportation entry (T&E), immediate export entry (IE), or if covered by UCP 500 Article 27 letter of credit.
  • Hazardous Materials: (Hazardous Materials shipping is currently available via FedEx Ship Manager for U.S. domestic FedEx Ground shipments only) select this option for FedEx Ground shipments containing hazardous materials, as defined by the Department of Transportation (DOT). FedEx Ground accepts hazardous materials only when packaged and marked according to DOT regulations. All DOT hazardous materials regulations (including those governing marking, labeling, packaging and shipping paperwork) must be adhered to for hazardous materials shipping. If you have any questions regarding your shipment, please refer to your FedEx Ground Hazardous Materials Shipping Guide or call 1.800.Go.FedEx (1.800.463.3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hotline. You will be charged at a rate of $22.50 per package to ship hazardous materials.
  • Hold at FedEx location: Available for FedEx Express, FedEx Ground and FedEx Express Freight. Selecting this option indicates the recipient will pick up the shipment at a FedEx location. The location nearest the recipient ZIP/Postal code is selected by default.. If you do not see a location you would like to use, click select the “view all locations” link and select a location from the populated list. To change the destination ZIP code, click the “view all locations” link and then click on the “refine your search” link in the populated window.
  • Inside delivery pickup: (U.S. Only) Select this option to have FedEx deliver your shipment to a position beyond the adjacent loading area. The adjacent loading area is defined as a delivery site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment. FedEx does not provide piece count or piece verification when a breakdown of an express freight shipment occurs at the delivery site.
  • Inside pickup: (U.S. Only) Select this option to have FedEx pick up your shipment from a position beyond the adjacent loading area. The adjacent loading area is defined as a pickup site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment.
  • ITAR:The International Traffic in Arms Regulations (ITAR) is a set of U.S. government regulations that control the import and export of defense-related articles. This regulation requires U.S. entities wherever located, to have an exemption or License # to ship ITAR commodities. Refer to International Services News and Alerts for more information about ITAR.
  • Lithium Battery: Select this option for FedEx Ground shipments containing one or more lithium batteries. Department of Transportation regulations require the identification of packages with small and medium lithium batteries. Small and medium lithium batteries are found in most portable consumer electronics devices and are not classified as fully regulated hazardous materials when properly packaged and marked. FedEx can help you determine if the commodity you are shipping is a fully regulated hazardous material or a dangerous good. Please call 1.800.Go.FedEx (1.800.463.3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hotline.
  • Non-standard packaging: Select this option to indicate that your FedEx Ground shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Ground Customer Service 1.800.GoFedEx (1.800.463.3339) for guidelines or to find out if your packaging is classified as non-standard.
  • Limited Quantity: Select this option for FedEx Ground® shipments containing materials designated as Limited Quantity. These materials have been granted certain exceptions to hazardous materials packaging, labeling and shipping papers by the U.S. Department of Transportation due to the nature and size of their packaging. (Some examples of Limited Quantity include aerosols, perfume, paint and nail polish.) These shipments are required to be marked as “Limited Quantity Consumer Commodity” or must contain the Limited Quantity marking found in Title 49 CFR §172.315. The total package weight cannot exceed 66 lbs. (29.93 kg.). Limited Quantities do not require hazardous materials shipping papers when shipped via FedEx Ground. Limited Quantities cannot be shipped via FedEx Ground to, from or within Alaska or Hawaii.
  • Small Quantity Exception: select this option for FedEx Ground shipments containing a Small Quantity Exception of hazardous materials. A Small Quantity Exception is available for an inner container with less than 30 ml or 1 oz. of a hazardous material. The total package maximum weight cannot exceed 64 lbs./29.02 kg and must have specific outside markings to identify the box is a shipment packed according to the 173.4 small quantity exception. No OP900/LL/LG shipping paper or OP950 Hazardous Material Certification Report is required.
  FedEx^® Delivery Signature Options
  To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
  
  • None specified: Standard FedEx delivery procedures will be followed if a signature option is not selected. See the FedEx Service Guide for more details.
  • No signature required: FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.
  • Indirect signature required: FedEx obtains a signature in one of three ways:
    • From someone at the delivery address
    • From a neighbor, building manager or other person at a neighboring address
    • The recipient can authorize release of the package without anyone present.
  This option may not be available for all shipments or to all destinations. Special handling fees may apply. See the FedEx Service Guide for more details.
  
  • Direct signature required: Someone at the recipient’s address may sign for delivery. If no one is at the address, FedEx will reattempt delivery. This option may not be available for all shipments. Special handling fees may apply. See the FedEx Service Guide for more details.
  • Adult signature required: For shipments to the U.S., FedEx will obtain a signature from someone at least 21 years old (government-issued photo identification required) at the delivery address. For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. In all cases, if there is no eligible recipient at the delivery address, FedEx will reattempt delivery. Special handling fees may apply. See the FedEx Service Guide for more details.

  FedEx InSight^® Options

  To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.
  More info

Pickup/Drop-off

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Schedule a pickup

1. Select this option if you do not have a regularly scheduled pickup at your location.
2. Review the pickup address to verify it is correct or click Change pickup address to enter a different pickup location. Upon request, FedEx provides pickup service to an address other than the shipping location of the FedEx Ground account number for a surcharge per unique address per week. If you are a Shipping Administration user, please contact your administrator to confirm your account address.
3. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
4. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Service to schedule your pickup.
5. If you would like to receive notifications regarding the pickup request, provide up to 4 e-mail addresses in the E-mail Notifications section and select Pickup as the notification type.
6. Click schedule pickup.

Drop-off a package at a FedEx location

Use an already scheduled pickup at my location

Please note: FedEx Express, FedEx Ground, and FedEx Express Freight pickups must be scheduled separately.

1. To view or change the pickup information, click your confirmation number.
2. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
3. Enter or select the date of your pickup. Please note that only days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Service to schedule your pickup.
4. To save your changes to this pickup, click Save changes. To cancel your on-call scheduled pickup, click Cancel pickup. A message displays that your pickup cancellation is complete.

Manage scheduled pickups

E-mail Notifications

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1. Enter e-mail addresses for the sender and recipient and select the e-mail language for each from the drop-down menus. To send notifications to 2 others, click Add additional recipients and follow the same steps.
2. Under Notification type, click each notification type you want to send.
   • Ship notifications indicate that the shipment information has been sent to FedEx.
   • Tendered notifications indicate when FedEx has picked up a shipment.
   • Pickup notifications indicate that the pickup has been successfully scheduled.
   • Exception notifications indicate any exceptions that may cause a delivery delay.
   • Delivery notifications indicate that the package has been delivered.
3. Select the format type for your e-mail notifications.
   • HTML format supports various fonts, colors and active links.
   • Text format supports all e-mail applications but does not support bold, colored fonts or links.
   • Wireless format is a shortened e-mail with a maximum of 110 characters and does not support bold, colored fonts or links.
4. To add a personal message to your e-mail notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the Wireless format or non-English characters.

Rates and Transit Times

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Select a service

View all services

View or print the rate details

Complete your Shipment

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Shipment Profiles

Use one of the following options to save your information to use for future shipments:

• Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
• Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
• Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname.

Save for later

Select Save for later to save your shipment as a pending shipment to process later today or on a future date.

• A pending shipment must contain complete shipping information in order to process it later today or in the future.
• Pending shipments expire 10 days after the date you created the shipment or the future date you selected when creating the shipment.
• Pending shipments cannot be saved for FedEx Express Freight Services shipments, return shipments or shipments that have been scheduled for pickup.
• This option is not available if you have chosen to create or save the shipment as a Shipment Profile.

Process your shipment

Continue

• FedEx^®Returns: If you are preparing a return shipment along with an outbound shipment, click Continue to enter the return information on the Create Return Shipment screen. Refer to Return Shipments for more information.
• International Commodity Shipment: If you are preparing an international product/commodity shipment, click Continue to enter required commodity information and information for customs documentation.

Advisories

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Terms of Sale

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The Terms of Sale is the point at which the seller has fulfilled their obligations and the goods are said to have been delivered to the buyer.

• Free Carrier (FCA/FOB): Free Carrier at a named port of export. The seller quotes the buyer a price that covers all costs up to and including delivery of goods aboard an overseas vessel (e.g. airplane).
• Carriage Insurance Paid (CIP/CIF): Carriage Insurance Paid to a named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods, including insurance, plus all transportation and miscellaneous charges to the point of disembarkation from the vessel.
• Carriage Paid To (CPT/C&F): Carriage Paid To is the named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods that includes the cost of transportation to the named point of import. The cost of insurance is left to the buyer's account.
• Ex Works (EXW): The price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place on the date or within the period fixed. All other charges are to the account of the buyer.
• Delivered at Place (DAP): The seller delivers the goods when they are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. Parties are advised to specify as clearly as possible the point within the agreed place of destination, because risks transfer at this point from seller to buyer.
• Delivered at Terminal (DAT): The seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal, port, or place of destination. 'Terminal' includes quay (wharf), warehouse, container yard or road, rail or air terminal. Both parties should agree on the terminal and if possible a point within the terminal where the risks will transfer from the seller to the buyer.
• Delivered Duty Unpaid (DDU): The seller fulfills his obligation to deliver when the goods have been made available at the named place. The seller bears the costs and risks involved in bringing the goods thereto but not the costs and risks of clearing customs.
• Delivered Duty Paid (DDP): The seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and cost, including duties, taxes and other charges of delivering the goods.