FedEx® International Connect
FedEx® International Connect
A shipping service with the e-commerce customer in mind
A shipping service with the e-commerce customer in mind
A shipping service with the e-commerce customer in mind
Ideal for your standard e-commerce business
A flexible, cost-effective, worldwide delivery solution with standard e-commerce shipments in mind. Designed to help retailers connect with customers around the globe.
FedEx® International Connect Benefits
Global network, local feel
Your customers enjoy an exceptional delivery experience in over 220 countries and territories.
One-label approach
Our tracked service gives a single view across multiple tracking systems — from the moment a shipment leaves your warehouse until it is delivered.
Simple integration
Our API lets you create, cancel and track parcels, send branded communications, look up pickup points, and much more.
Local-language communications
We make sure your customers feel cared for by sending emails or texts in their local language to give confidence that their order is on its way.
End-to-end parcel tracking
Our tracked service offers a personalised tracking portal, allowing visibility for your customers and reducing queries to you.
All-in-one price
Transport charges are specified in advance to avoid surprises.
Curious? Let us contact you
Ready to learn more about FedEx International Connect? Our specialists are standing by.
Fit to e-commerce
- Standard e-commerce shipping
- Packets, parcels & polybags
- Orders valued under £125/€150
- 0-5kg common weight
Delivery Speed*
- Europe 2-7 days
- North America 3-9 days
- Asia 3-10 days
- Rest of World 3-10 days
Suitable Products
- Fashion & apparel
- Sportswear & accessories
- Beauty & Nutrition
- Games, Toys, books, retail
Transportation costs may be affected by other additional surcharges
Conditions that may impact shipping and delivery services
Track your FedEx International connect shipping
Frequently asked questions
A global network of delivery partners provide a local in-country experience for the recipient with retail points (PUDO). Delivery to over 220 countries and territories.
Monday to Friday — plus Saturday in some markets
Maximum size: 150 cm, no other dimension can exceed the combined girth of 250 cm.
Maximum weight: 30 kg (or 20 kg for pickup/drop-off at retail locations)
Note: Volumetric weight can be calculated with the following formula: length (cm) x width (cm) x height (cm) divided by 6,000.
DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid) (DDU available for untracked shipments)**. With options for postal or commercial delivery.
**Service availability may vary according to exact place of collection and destination.
Specific products that require additional handling are supported across our European network through our tracked service options. This can include in limited quantities certain beauty, cosmetic and health products. Please contact us for more details..
Restricted items and products can be found here.
To calculate girth:
1. Measure the three dimensions of your parcel in centimeters.
Example: 50 cm (Length) x 40cm (Width) x 30 cm (Height)
2. Add the measurements of the two smallest dimensions together, multiply the result by two.
Example: 40cm (width) + 30cm (Height)= 70cm x 2 = 140cm
Maximum girth for FIC tracked:
3. Now simply take the longest dimension and add this to the girth. The result is the combined length and girth of your parcel. Example: 50cm (length) + 140cm (Girth) = 190cm (combined length and Girth)
Please note the above dimensions are for our tracked service, dimensions for our untracked service differ. Untracked dimensions are:
Maximum size: 245 x 165mm for letters, 381 x305mm for flats, maximum single dimension 600mm for packets (maximum length + width + height is 900mm for packets)
Maximum weight: 100g for letters, 500g for flats, up to 2000g for packets
Maximum thickness: 5mm for letters and 20mm for flats
Typical envelope size: DL C6 C5 for letters, C4 for flats and C3 for packets
All untracked products will charged at deadweight pricing.
From time to time, events and conditions beyond our control can interrupt our services. You can find any active Service Alerts, along with tips on what you can do when faced with a service disruption here.
*Delivery times vary depending on where you ship to and from. Please contact our team for our published delivery aims by destination. Transit times are expressed in working days and are calculated starting from the first acceptance scan at the FedEx Processing Centre. The transit time does not include the transportation to the FedEx Processing Centre.
Customers will need a FedEx International Connect account number to ship with FedEx International Connect. Terms and conditions apply. Untracked service option available on request.