General Delivery

The above information only shows the call-in cut-off time for major postal codes of major cities for your reference. Please contact our Customer Service at 400.886.1888 / 800.988.1888 to check the cut-off time by postal code.

A. Limits of Liability

FedEx's maximum liability for loss, damage, delay or any other claim with regard to any shipment is limited to RMB 100 per shipment or RMB 20 per kilogram whichever is greater, unless the shipper declares a higher value for carriage under the “Declared Value for Carriage” column on Consignment Note and the corresponding surcharge is paid. 

If a higher value of carriage is declared (subject to the limits imposed on the value that may be declared as noted immediately below), FedEx’s liability for loss, damage or delay of a shipment will not exceed its repair cost, its depreciated value or its replacement cost, whichever is the least.

B. Declared Value for Carriage

Shipper may choose to write down the actual value of shipment under the “Declared Value for Carriage” column on Consignment Note when handing in the shipment. The highest declared value allowed for a shipment is RMB 250,000. (Please contact our Customer Service or refer to the Terms and Conditions on the back of Consignment Note for our limited liabilities.) 

C. Shipments of Extraordinary Value

Shipments containing any of the following items of extraordinary value are limited to a maximum declared value for carriage of RMB 7,000. Our maximum liability for any claim for such item is RMB 7,000 or RMB 20 per kilogram, whichever is greater.

D. Surcharge for Declared Value for Carriage

If the declared value of your shipment is more than RMB 100 per shipment or RMB 20 per kilogram, whichever is greater, we will collect a surcharge of 0.5% based on your declared value. The minimum surcharge is RMB 2 per shipment. (Please contact our Customer Service or refer to the current price list.)