Terms & Conditions Domestic Service
These rules constitute the General Conditions of the Transport Contract applicable to natural and legal persons, final consumers, who have not entered into a special transport contract with TNT Express Chile Limitada.
Acceptance of these terms and conditions
These terms and conditions govern the transport contract entered between the company, the sender and any other person who has an interest in the shipment, especially the recipient. It is the sender's responsibility to be familiar with these General Transport Conditions and by contracting the service, acceptance shall be deemed to exist. Any modification to this contract must be in writing.
Carriage obligation and responsibility of the company
The Company undertakes to carry out the contracted transport, either by itself or through third parties, under its responsibility, within the agreed time periods or those advertised by the Company. The Company's responsibility begins at the moment it accepts, by itself or its agents, the shipment and ends at the moment of proper receipt by the recipient, without prejudice to the rights conferred by the Consumer Protection Law.
Statement of content and limitation of liability
The Company shall only be liable for the content when it is declared on the form available to the user at the respective office or attached to the transport guide itself. In the event of omission, liability is limited to that established in the fifth clause of this instrument.
Faculty of inspection and verification of content
Once the declaration of content has been made, the company is authorized to open and inspect the shipment in the presence of the sender to verify the effectiveness of the declaration; if the sender objects, the company may refuse transport without any liability. In addition, the consignor must prove the value of the declaration with reliable elements.
Indemnification for loss or destruction of goods
In the event of loss or destruction of transported goods whose value has been declared and accepted, the company will be obliged to reimburse the total of the real value determined. All merchandise whose value exceeds UF 100 must be transported via a channel valued according to its own rates.
Sender obligations and shipper liability
The shipper is obliged to deliver the goods well-packaged at the agreed place and time. He must provide the documents necessary for the free transit of the cargo. Failure to do so will make him exclusively responsible for any confiscations, fines and any damage or loss suffered by the Company. The company is not liable for duly accredited acts of God or force majeure, except as provided in article 184 of the Commercial Code. For information on packaging conditions and documentation, please consult the office where you wish to make the shipment.
Prohibited goods and disclaimer of liability
The company does not permit the transport of money; bearer vouchers; securities; jewelry; works or other precious items; liquids of any kind; cigarettes; flammable, toxic, explosive or corrosive products; firearms; ammunition; perishable foods and/or those requiring refrigeration; medicines that do or do not require special transport and/or refrigeration conditions; human parts; mortal remains; pornographic material. Consequently, the company shall not be liable in any case for the loss, deterioration or destruction of these goods if they have been sent with their content concealed, with the sender assuming responsibility for any damages that may arise, even with respect to third parties, and the resulting criminal liability that may arise.
Consequences of non-compliance and responsibilities of the shipper
Failure to comply with the provisions of the previous clause will make the sender responsible for any damage or loss, fine, or confiscation that may occur, and will be obliged to compensate the Company for any damages or losses caused and to reimburse any sum of money that has had to be paid as a result of said failure to comply.
Levies, tariffs and preferential right of payment
The amounts charged by the company do not include tariffs, fees, taxes or other charges that affect the transported goods; these are the responsibility of the consignor or consignee depending on the type of transport contracted. Information on these charges can be found in all our offices. It is noted that the company has a preferential right of payment on the transported goods in accordance with current legal regulations. Likewise, it is noted that the packages may be opened and inspected by health, police, tax or customs authorities.
Note: New or reactivated customers from June 2023 or customers whose rates have been updated from June 2023 can access their agreements through Express Service and Ecommerce Service.