Yes. FedEx Ship Manager™ Lite allows you to send a single package internationally and pay with your credit card without an account number.

However, if you’re shipping more than one box to the same recipient or more than three separate shipments to different recipients a day, then you will need an account number to ship with FedEx Ship Manager™ at fedex.com.

You can get a proof of delivery letter over on fedex.com – all you need to do is enter your air waybill number.

You can also get a signed proof of delivery letter which includes a signature image and shipment information. Here are a few things to keep in mind when requesting a signed proof of delivery letter:

• Signed proof of delivery letters, including the signature image and shipment information, are available for up to 18 months with FedEx Express
• You can request up to 30 signed proof of delivery letters at once. However, the fax option is not available for multiple letters.
• If you have a nine-digit FedEx account number, you can get a signed proof of delivery letter with all the details of the shipment. If available, this information includes the full name, company name, street address, city, state/province, ZIP, and country of both the shipper and recipient.
• If you don’t have a nine-digit FedEx account number, you can still get a signed proof of delivery letter but it will display limited information about the shipment.
• If no signature is available, you can still view, print, email and fax the available proof of delivery information. If there is still no signature available after seven business days, please contact us.
• A signature may be unavailable if the sender or recipient signed a signature release agreement

Here are a few ways you can arrange a pickup:

●      If you’re a registered FedEx customer, you can schedule a pickup on FedEx Ship Manager™

●      If you’re not a registered FedEx customer, you can schedule a pickup on FedEx Ship Manager™ Lite. Registered customers can also use this option.

●      You can also drop off shipments for pick up at a FedEx location near you or call our Customer Service team for assistance

You can cancel an arranged pickup before it occurs on FedEx Ship Manager™ or FedEx Ship Manager™ Lite. Alternatively, you can contact our Customer Service team for assistance.

When booking a collection, you will have been asked to provide a ‘ready time and latest available time’ for the driver to collect your package.

These times specify the time window the driver has to collect your shipment. Your driver can attempt to collect your package at any point from the ready time, right up until the latest available time.

If you cannot remember your time window and have booked your collection online, you can view the given times within the My Pickups tab – they’re referred to as ‘the ready time and latest available time’.

If you have booked your collection with our Customer Service team or on the automated phone system, please contact us again to reconfirm your collection time window.

If a driver hasn’t picked up your parcel, double-check the scheduled time and date of the pickup. If that time and date have passed, please contact our Customer Service team for assistance – you can find their contact details here. 

FedEx is unable to ship prohibited items on behalf of its customers. Prohibited items are items that cannot be received, stored, shipped, imported and/or exported due to regulatory, hazard, safety or other reasons.

While some items are prohibited, others are just restricted and may require special permits or licenses prior to exporting from or importing to a specific country or territory.

Take a look at this list to see which items are restricted in different countries.

An air waybill, also known as a consignment, note, dispatch note or waybill, is a contract between the shipper and the carrier. It provides key information for the shipper and is also used for tracking the shipment and contains barcodes to identify the shipment electronically.