Service News
Service News
Conditions that may impact shipping and delivery services
Sometimes events and conditions beyond our control can disrupt our services. Here you'll find any active Service Alerts, along with tips on what you can do when faced with a service disruption.
Local, Europe and Worldwide service impacts
Customers may experience delays on shipments. Please check our Service Update pdf for the latest information.
As of 4 September 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, we may assess a Demand Surcharge.
Go to fedex.com/demand-surcharges for information on Demand Surcharges in effect, including applicable services, surcharge amounts, and effective dates.
As of June 1st 2023, FedEx reinstated its Money-Back Guarantee applicable to payers based in Europe, shipping from/to and within Europe, using any of the following services: FedEx International First®, FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority DirectDistribution® and FedEx International Priority DirectDistribution® Freight.
In addition, Money-Back-Guarantee is applicable as of April 1st, 2024, to the following new domestic services: FedEx® First, FedEx® Priority Express and FedEx® Priority Express Freight.
FedEx Money-Back Guarantee remains suspended for other FedEx Express services until further notice:
FedEx International Economy®, FedEx International Economy® Freight, FedEx International Economy DirectDistribution® and FedEx International Economy DirectDistribution® Freight and all other FedEx Express Domestic services in Europe.
Please note that FedEx Money-Back Guarantee is not available for local payers based in Bulgaria, Cyprus, Portugal, Slovakia, Turkey and Ukraine. For more information, visit our Conditions of Carriage.
New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘Short Address code/National Address’ of the receiver/consignee to ensure faster delivery of shipments. This requirement impacts anyone shipping to Saudi Arabia from, within and outside Saudi Arabia.
The national address is mandatory for all residents, citizens and companies operating inside Saudi Arabia.
Please request the receiver/consignee of your shipment based in Saudi Arabia for their ‘Short Address code/National Address’. Then input the eight-digit ‘Short Address code’ into the address line 3 field of your shipping tool when creating a FedEx or TNT shipment. This is in addition to the information you normally provide.
In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.
More information on the ‘Short Address code/National Address’ is available at https://splonline.com.sa/en/national-address-1/.
Potential causes for delivery delays
Technology and network updates
Occasionally, technology and operational issues can cause service disruptions or impact our customers. When such situations arise, we work vigorously to assess those issues and take any necessary actions.
Weather and other service disruptions
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, industrial actions and national emergencies) may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.
Latest regulatory updates
Learn about the latest updates to international trade regulations and how they could affect your business.
What you can do when faced with service disruptions
If you’re shipping or receiving a package that could be affected by a FedEx weather delay or other cause, there are some actions you can take before—or even after—it’s shipped.
If a package hasn’t shipped...
- Check our active service alerts to see if any impact the package’s origin or destination area.
- Contact the recipient to make sure they’re able to receive a package in the event there is a shipping delay.
If a package has already been shipped...
- Request to redirect the package to a FedEx location to be held for pickup.
How to manage your shipment
You may not be able to control the weather, but you can take more control of your shipments. With FedEx Delivery Manager, you can track packages, receive notifications, alerts and request package redirects.
Put custom tracking on full display
If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. Use your customised tracking dashboard to get visibility of up to 20,000 active shipments.
Important Notifications
In October 2018, we jointly announced that the TNT Swiss Post GmbH joint venture will include FedEx Express Switzerland Sàrl going forward. Now, with the progress of our business’ integration and transformation, we are ready to combine our existing legal entities by way of a merger. As from around March 1st, 2022, the name of our combined entity in Switzerland will be FedEx Express Swiss Post GmbH (formerly TNT Swiss Post GmbH).
What is changing, and what remains the same? Below you can find all necessary information.
What is changing?
Combined legal entity data:
FedEx Express Swiss Post GmbH
Wiggermatte 2
4665 Oftringen
Switzerland
Effective March 1st, 2022, customer payments should be made via bank transfer to the below bank account(s):
| TNT services | FedEx Express services |
|---|---|
| FedEx Express Swiss Post GmbH Wiggermatte 2 4665 Oftringen Switzerland |
FedEx Express Swiss Post GmbH Wiggermatte 2 4665 Oftringen Switzerland |
| Payment details (new): Account holder: FedEx Express Swiss Post GmbH |
Payment details (new): Account holder: FedEx Express Swiss Post GmbH |
| Credit Suisse IBAN (CHF): CH62 0483 5051 7235 9100 0 IBAN (EUR): CH98 0483 5051 7235 9200 1 BIC / SWIFT code: CRESCHZZ80A |
Credit Suisse IBAN: CH75 0483 5263 1469 0100 1 BIC / SWIFT code: CRESCHZZ80A |
| Postfinance IBAN (CHF): CH87 0900 0000 4000 3598 9 |
|
| MwSt.: CHE-105.998.554 MwSt | MwSt.: CHE-105.998.554 MwSt |
Your invoices
Please note that although we are combining the existing FedEx Express and TNT legal entities in Switzerland, billing for your FedEx and TNT shipments will remain separate for the time being. All billing documents will now carry the FedEx Express Swiss Post branding but will remain in their own unique format as they are today and must be remitted to separate bank accounts. Please discuss this with your internal accounting department or your external accounting provider as you may need to set up two vendor accounts in your accounting system to make payments as from March 1st, 2022. Please reach out to us should you wish to discuss.
What remains unchanged?
You are still able to use our combined possibilities, services, and online tools:
Our websites
Visit fedex.com and tnt.com
Our products and services
For the time being, our product and service portfolios remain unchanged.
Your contract
Your contractual relationship with us doesn´t change.
Your account
There are no changes to your existing FedEx Express and/or TNT account(s) as a result of combining our legal entities.
Order a pick-up
FedEx shipments: fedex.com/en-ch/shipping.html
TNT shipments: tnt.com
Track your shipments
FedEx shipments: fedex.com/ch/track
TNT shipments: tnt.com
Contact us
We look forward to your calls and emails:
FedEx Customer Service: switzerland@fedex.com
TNT Customer Service: Info.zrh@tnt.com
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.
Need more help?
Find answers to common questions in our FAQ Hub.
Get answers from customer support.