Your FedEx door tag: What you need to know
Your FedEx door tag: What you need to know
Find out why you received a door tag, next steps to get your package(s), and how to manage your future deliveries.
Find out why you received a door tag, next steps to get your package(s), and how to manage your future deliveries.
Find out why you received a door tag, next steps to get your package(s), and how to manage your future deliveries.
Sorry, we missed you! We left a door tag because the attempted delivery of your package(s) was unsuccessful.
We could not leave your package(s) for one of the following reasons: a signature is required, import duties, taxes and other related fees need to be collected, the package contains dangerous goods, or due to security reasons/restrictions.Â
Understanding your FedEx door tag
Please follow the instructions on the door tag to retrieve your package(s).
Package Availability
Pickup – If either of the first two checkboxes are checked, you can pick up your package(s) at the FedEx retail location listed on the back of the door tag.Â
Reattempt Delivery – Depending on the delivery requirements, FedEx may make another attempt the next business day.
Adult Signature Required – Someone 19 years or older must be present to receive and sign for the package(s).
Tracking Options
The door tag number on the front corresponds to your FedEx tracking number. Use your door tag or tracking number to check the current status of your package (see section 4 of the labelled image for the location and format of the door tag number).
Import Duties & Taxes
If checked, visit fedex.ca/paynow to pay any charges, including duties, taxes, and other related fees, or download your payment receipt, using your door tag or tracking number. Accepted payment methods include Visa, Mastercard, American Express, or PayPal.
Door Tag Number
The door tag number starts with a DT followed by 12 numbers and can be used to track your package(s).
Signature Release
If an indirect signature is required, you may sign in the signature box. This signature authorizes us to leave your package(s) at the delivery location the next business day.*
Stay ahead of your packages
Check out these FedEx tools to help you take control over your future deliveries.
On the Go Mobile Tracking
Get tracking alerts and delivery notifications in the palm of your hand via the mobile app, text, or email.
FedEx Delivery Manager
Use FedEx® Delivery Manager to easily manage your incoming deliveries, and then sit back, relax, and enjoy the convenience.
Still have questions?
Visit our FAQ section to find more answers.
*Next business day re-attempts may not be available to all areas.