FedEx^® Return Solutions

Simplify your process to make returns easier for you and your customers.

Create A Return Label Create A Return Label Create A Return Label

Strengthen Loyalty With FedEx^® Returns

Ninety-five percent of online shoppers in the U.S would shop again
with a retailer that provided a satisfactory return experience.*

View Return Label Options
Create A Return Label

Provide your customers with convenient return label options and an extensive network of drop-off locations.

FedEx return shipping solutions are reliable, simple to use, provide convenience and fast turnaround times — all competitive advantages for your business. Browse our selection of return label options below, or get started creating a return label with our step-by-step instructions:

Generate print labels:

Print a return label and include it in the original shipment to your customers or send it to them separately.

Use FedEx shipping tools to create and print a return label and related customs paperwork (if applicable), then include it either in the original shipment to your customer or in a separate correspondence. Your customer can then apply this label to the package as needed and drop it off at the nearest FedEx drop-off location.

The FedEx Print Return Label also gives you flexibility — no charges are assessed until the label is used. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you and your customers track the status of your return shipments.

The FedEx Print Return Label is available through the following shipping tools: FedEx Ship Manager™ at fedex.ca (including for FedEx Administration users), FedEx Ship Manager™ Software, FedEx Web Services and FedEx Ship Manager™ Server.

Generate email labels:

The customer receives an email with a link and barcode they can use to access the label. They can:

Click the link to print the label and customs paperwork (if applicable) and apply it to the package, then drop the package off at the nearest FedEx drop-off location.

For your customer's convenience, the email also includes links for finding drop-off locations in the area and if applicable, instructions for international shipping.

The FedEx Email Return Label also gives you and your customer flexibility. You decide how much time your customer has to print the label, and no charges are assessed until the label is used. In addition, a Return Material Authorization (RMA) reference field, printed on the label and your invoice, is available to help you track your return shipments.

The FedEx Email Return Label is available through the following electronic shipping tools: FedEx Ship Manager^™ at fedex.ca (including for FedEx Administration users), FedEx Ship Manager^™ Software, FedEx Web Services and FedEx Ship Manager^™ Server.

See our network of extensive locations for your customer returns access points.

View Locations

How to Create a Label

It’s easy to create linked and stand-alone return labels using FedEx Ship Manager™ at fedex.ca.

Follow these easy steps for creating return labels.

To get started, login to FedEx Ship Manager^™ at fedex.ca.

To create a linked outbound and return label, click "Create a Shipment" under the Prepare Shipment tab.

To create a stand-alone return label, click "Create Return Shipment" under the Prepare Shipment tab. Complete the required shipping information. Go to step 4 to finish completing your shipment.

Enter your recipient information, package and shipment details, then click the box at the bottom that says “Create a return shipment” Choose a FedEx^® service. Then click the “Ship” button.

On the Package & Shipment Details area of the screen, you can choose to:

Include a print return label with a shipment.
Email a return label to your customer.
Select a Ground Call Tag tag if you want FedEx to create and deliver the return shipping label to your customer.